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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 5030 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 4968 Views
  • 0 replies
  • 5 Helpful

Terrible level of mobile signal

Is anyone else having constant issues with Mobile signal?, I live in the North East and cannot have a phone conversation from Chester - le - Street to way past Durham. 10 mile area on the A1 the most used road in Northern England.I am having issues t...

Resolved! Network issues

Hello, I've checked for network issues in my area, BA12 ***, and it says there is a problem.  The reason for this post is that has said this for about a month. It's really difficult to make a call as the signal is terrible and then hangs up. Can I pl...

Re: Is it just me or is ee phone signal poor

I've noticed a huge degredation in network coverage in the past few months.  The network civerahe checker indicates I should get excellent coverage at home, but I currently get 1 bar, and sometimes that drops out!  I travel around the country a lot a...

Pyromanic by Investigator
  • 19265 Views
  • 44 replies
  • 78 Helpful

Surbiton no signal no data

Since last week, no calling out, now no data. Went to EE shop in Surbiton. Was told that lots of people are coming in to the shop daily  report issue, yet their system checker shows good service!! Please help 

Resolved! No signal being received on iPhone 12

Hello,My son has put his SIM card into a spare iPhone 12 that belonged to another family member and is not receiving any mobile service to it (unable to receive or make calls/send text messages).The WiFi works fine.I have tried many of the suggestion...

Signal

Both me and my partner have had Signal issues for a few days but when I check the website it says there are no issues, is anyone else having issues? 

KARLB239 by Explorer
  • 208 Views
  • 3 replies
  • 3 Helpful

Coverage in Darlington

Update: 04 July 2025 Our engineers accessed the area and replaced the generator this week as planned. During the activation we found further cabling work was needed to restore power to the mast. Our engineers accessed the area and completed the ad...

Leanne_T by EE Community Support Team
  • 642 Views
  • 2 replies
  • 1 Helpful

No network

I have returned from Spain and been unable to connect to any network or ring EEplease help, I can only use WiFi and have tried all the trouble shooting tips

Fani1010 by Investigator
  • 231 Views
  • 3 replies
  • 6 Helpful

Coverage in Redbridge

Update: 20 July 2023 Over the past week, our engineers have completed installing the mast onto the network, and the mast is now on-air restoring coverage to Redbridge. We will continue to monitor performance in the area. Update: 11 July 2023 Our eng...

Leanne_T by EE Community Support Team
  • 5844 Views
  • 38 replies
  • 37 Helpful