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Resolved! Re: Coverage in Bayswater

Hello,I got a call from EE Customer Services 4 days ago that 4G services will be cut off today and EE are sending me a 5G SIM card for broadband services 'tomorrow'. It never arrived. The caller said the 5G upgrade would solve 'all my issues with bro...

TD26 by Investigator
  • 222 Views
  • 3 replies
  • 9 Helpful

Very slow internet pixel 9 pro

Hi.Just bought pixel 9 pro on contract and straight after got issue with speed of internet . During phone calls cracking voice is notorious . My speed is 1mbps up to 30 max .Location Banbury Oxfordshire. Ee says no problem is with network . Shocking ...

Adamopi by Visitor
  • 379 Views
  • 4 replies
  • 0 Helpful

Coverage in Bayswater

Update: 03 May 2024 For the first and third location (back-up in case of any unforeseen complications with the first two locations), we are building the new mast on the roof top of a high rise building. This will take longer than some of our other ne...

Leanne_T by EE Community Support Team
  • 12008 Views
  • 42 replies
  • 11 Helpful

5G Standalone Awful

I'm on the Full Works package. My phone is an S24 Ultra. I get the 5g Standalone signal at my work but I must confess when connected to 5g with 5g Vol the service is shocking. Web pages take forever to load and Internet is dreadfully slow. It's so ba...

Prozmonkey by Established Contributor
  • 477 Views
  • 3 replies
  • 1 Helpful

Coverage in Stacksteads

Update: 6 March 2025 Over the past few days, our engineers have accessed the area and completed integrating the mast onto the network. The mast is now on-air, restoring full service to the Stacksteads area. We will continue to monitor performance in ...

Leanne_T by EE Community Support Team
  • 6920 Views
  • 92 replies
  • 33 Helpful

Coverage in Craven Arms

Update: 13 March 2025 Over the past month, our engineers have found further work on the build is needed. Unfortunately, this has delayed the power supply being installed to provide power for the new mast. We expect all work to be completed and the po...

Leanne_T by EE Community Support Team
  • 13130 Views
  • 61 replies
  • 6 Helpful