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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 1395 Views
  • 1 replies
  • 6 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 623 Views
  • 0 replies
  • 5 Helpful

Network Fault

Hii seem to be stuck in a loop of stupid. There is a Network Fault in my area. Voice calls don’t work but Data works after a phone restart. The online fault reporting service is unavailable and has been for at least a week and because Voice calls don...

Resolved! Disrupted Signal Ongoing For Months

The mast in my area has not worked properly since early October and as a result each month I call and get a full credit for my expected bill. It just dawned on me that being credited the full bill each month is more than what the line rental would be...

School website doesn't work on EE/BT

Hi All. I am havig a strange issue with my school websites. The sites below can't be accessed on either BT/ EE broadband or mobile nextwork unless the device is linked with a VPN. I have contacted the hosting provider who have said there isn't an iss...

Coverage in Oxford

Update: 10 April 2025 For the first location, we are waiting for a decision from the council after submitting revised surveys and drawings. Pending a positive outcome from the revised surveys and drawings, we can start legal steps to legally acquire ...

Leanne_T by EE Community Support Team
  • 16023 Views
  • 86 replies
  • 79 Helpful

Coverage in St Albans

Update: 10 April 2025 Over the past few months, our engineers have started the surveys at the location for the second mast to make sure the area will be suitable for the equipment. Once all surveys have been completed, we will submit these for approv...

Leanne_T by EE Community Support Team
  • 2713 Views
  • 14 replies
  • 13 Helpful

Connection problems

I cannot ring ,text, or use 5G I cannot receive phone calls either, plus i cannot ring ee because i have no connection? It just stopped working overnight. I’m all up to date with payments so I don’t understand why this has happened, and unfortunately...

MoranWHU by Explorer
  • 411 Views
  • 11 replies
  • 5 Helpful

No network at all in Oxfordshire

I’ve been without any mobile coverage or 4g for 2 days now in Oxfordshire. There is no way to call EE or anyone else . No way to message either . I have nothing but WiFi but that’s it . I have children and one with medical needs and no way to have co...

Resolved! Fault

Hi there we live in Teviothead in the Scottish Borders and yesterday the 31/1/2025 the power was out to fix a line down at 12 pm to 3 pm when the power came back on we now have no internet phone signal we have a giffgaff sim in our router to run our ...

no signal

Is something up with 4g with ee no phone signal for a week data being drained but can't use. No clear comms from ee surprise surprise. I wanted my credit refunded 

No service

ive woken up to my phone saying no service, but wifi still on however i cant use normal messages or call. Im being late as i need my phone but if theres no service and i cant use my data then my phone will be useless. Ive tried powering it on and off...

cece7 by Visitor
  • 196 Views
  • 1 replies
  • 3 Helpful