Mobile Network discussions

Roaming while in the USA

The major operators in the USA, as part of their network upgrades, have switched off their 3G services, so you may notice a change to your roaming experience (including service availability, coverage areas, and speeds) when visiting the USA. To hel...

Coverage in Kingswood, Bristol

Update: 27 March 2024 Over the past few months, our engineers have been continuing building the equipment needed for the new mast and have found one part of the build will require further structural tests to make sure the structure will be safe, befo...

5G Issues - Suffolk

I’m on an unlimited plan with the latest iPhone 15 Pro Max and for the last 3 weeks I have noticed a considerable drop in 5G performance, now only able to get around 6mbps and I’m not the only one, what is going on? I can’t seem to find any reports o...

No signal or data

High guys I live in Fraserburgh, Aberdeenshire and I have been getting no signal for days wandering if there's any thing happening with EE?. I have tried to contact EE but because I have no signal all I am getting the online coverage checker witch is...

Zscaler

I have a TP-Link router with an EE sim. My work laptop has recently had Zscaler installed. The speed on the laptop has decreased dramatically. IT tell me the speed with zscaler is not relative yet I can get between 40-100mbps on other devices connect...

Patchy signal in my village

The mobile phone coverage in my village is patchy outside and poor inside. Who should I talk to about the possible installation of a mobile phone mast in the village?

At my room no service problem

Im lives in E14 9WRMY PROBLEM is. No service issues im using ee 5 mobile devices. But. All devices at the same time no service. When i go outside the room. Like 20 seconds distance then i get the signal. Even someone time. Working fine in my ro...

Signal issue in TF1 1AA area

Hello,There is an issue with the mast in the TF1 1AA area, I have checked the coverage checker and when I click ‘Find out more’ it says there has been an issue and to contact EE for more info’would you please be able to check for me when the issue re...

5g slow

Hi, since switching to EE from Three I've noticed 5g is considerably worse. I'm constantly getting 4g like speeds on 5g (40-50mbps) whereas on threes I was getting over 200mbps. I also noticed a wider 5g availability in Northampton on three compared...

How to check/report a fault on EE mobile network

Hi, I’m actually a BT mobile customer but I’m trying to find out if there is a network issue on my local EE mast as getting no service at home. I’ve gone to the EE site and clicked on the network status update link (after first having to create an EE...

5G still not available to PAYG customers !!!

Please advise a date when 5G will be available on PAYG. Having been an EE customer for many years I recently purchased a new 5G enabled handset. I am shocked to find out that EE have still not enabled 5G in their PAYG plans. Come on EE, you should...