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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 6379 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 7562 Views
  • 0 replies
  • 6 Helpful

France signal stronger than UK at EE!

HiIn Folkestone, Kent I constantly get “welcome to France” on my phone. Sometime later it will welcome me home. Presumably the network in France (22miles of water and no masts between us) is stronger than the local network EE provides in Folkestone. ...

Greg119 by Visitor
  • 1221 Views
  • 3 replies
  • 3 Helpful

Wifi calling not working

Can someone help please I have absolutely no signal where I live so relay entirely on wifi calling and it hasn't worked in a few days, I have tried all the recommended tips to no avail, nothing is working. I have a samsung s25 

Connection

Hello there I am living in Blackpool. Over the last month I have a problem with my EE connection in my property, but worst started for last 2 days. No Mobile Data, No Internet. I called to EE, I visited EE store but nothing changed. When I am asking ...

Khubson by Valued Contributor
  • 425 Views
  • 11 replies
  • 0 Helpful

5G NSA network prioritisation

Hi,My 5G NSA download speed more than 1/2s of an evening which is really frustrating, I just wondered if anyone knows if I switched to a business account whether my network prioritisation would increase over that I already have with a consumer unlimi...

wmj by Established Contributor
  • 440 Views
  • 7 replies
  • 2 Helpful

Reception

When I try to make a call I get a message :- NOT REGISTERED ON NETWORK.  And I can not use my phone what has happened 

Poor signal Duxford

The signal was excellent before February 8th 2025. Now we have no signal or maximum of 1 bar since then. network coverage says excellent. I can assure you it’s not!!

Baz67 by Investigator
  • 1445 Views
  • 29 replies
  • 3 Helpful

Resolved! Not receiving discord SMS codes

Hi EE, im not receiving SMS verification codes from Discord on my number. Could you please check if short codes from Discord are being blocked, and help me get them working? My phone number is ******* Thank you!   [mod edit: removed personal details ...

riahnna by Investigator
  • 892 Views
  • 5 replies
  • 3 Helpful

Customer Services Password

Today I called the EE customer hotline about network lost problem in my home areas. Because EE lost network, I could only manage to reach out to EE with a phone subscribed to another mobile service provider. The EE agent kept asking me for a customer...

cjET5 by Investigator
  • 323 Views
  • 4 replies
  • 1 Helpful