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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 4146 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 3499 Views
  • 0 replies
  • 5 Helpful

4G/5G Network Bands

Hello,I will be purchasing a Vivo x200 Ultra which runs on a Chinese ROM with Google services and am looking to switch to EE Sim only shortly. Can anyone confirm if the phone will work on EE with the confirmed network band support below:4G: TD-LTE : ...

VoidZ by Investigator
  • 547 Views
  • 9 replies
  • 7 Helpful

Network keeps dropping in and out

Is anyone else having issues with their EE network dropping out and going to emergency calls only. I've tried sim cleaning, restarting fone, airplane mode but it keep happening never had this problem before and when I try to check the local network o...

Resolved! Day 2 of trying to get an answer... any answer...

Hi,This is the second day I have been trying to find out what is going on in our Area (a small village in North Yorkshire, just outside Middlesbrough) - as of around 11am yesterday (06/05) the EE signal is down to zero, if outdoors you get a bit of m...

MicheleRi by Investigator
  • 717 Views
  • 15 replies
  • 6 Helpful

Phone number

is there anyway I can speak to a person, rather than robot.  I have had no mobile phone  connection since Thursday, with notice on website saying work in my area. Says to use WiFi but that’s useless when I’m out. I’m  missing lots of calls and when I...

JG129 by Visitor
  • 229 Views
  • 2 replies
  • 1 Helpful

EE Mobile does not support VOIP

Have seen a few posts about EE users not supporting VOIP devices on their mobile network.I can confirm that this is indeed the case.Despite calls to EE business and them saying that VOIP devices are not blocked (after the typical "try turning it off ...

Resolved! Problems with the sim

Hi everyone, I've been a new customer for a couple of weeks and I've brought my old phone number to the SIM, first problem, if I'm at home I have to connect to the wifi to call but the person on the other end can't hear me, if I remove the wifi the p...

Chris828 by Investigator
  • 685 Views
  • 16 replies
  • 0 Helpful

Network

This Network is worst Ever network in Tunbridge Wells poorest service in this town and surrounding please don’t take any sim Contract its worst network here