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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 2126 Views
  • 3 replies
  • 7 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 1137 Views
  • 0 replies
  • 5 Helpful

Signal in Currie EH14 5JN

HiNormally get 5g mobile data across this town, speed in the hundreds. A week now where it is struggling to reach 3 Mbps. I’ve used the Report A Problem link but still shows no known issues days later. is there a known outage?  

alanmd by Investigator
  • 279 Views
  • 4 replies
  • 1 Helpful

Resolved! Poor signal

My signal keeps going when it used to be very good. I'm home after a Stroke and need my phone to keep up to date with health appointments, current service is unacceptable 

No interest in fixing the signals

keep speaking to ee for the last two years. Spoke to them on phone last week. My town/ area 6 masts down. No interest in fixing the signals. A bad sign for ee. They promised it would come back yesterday. They do commission you money after 5 days.  Bu...

Edwar44 by Visitor
  • 208 Views
  • 1 replies
  • 1 Helpful

Phone

Hi my phone won’t let me ring out and my bill as been paid is anyone else having problems

Jueann by Investigator
  • 212 Views
  • 4 replies
  • 3 Helpful

5G

Hi My A55 is not showing The 5G logo on the WiFi strength symbol at the top of my screen. I do have access to it through my service provider & my phone is 5G. It does show VoLTE. So does this mean I'm not connected to 5G. Many thanks Peetee.

EE 5G (SA) & 5G (NSA) Cell Towers

We have only a few 5G (NSA - using 4G) cell towers close by in our area and no 5G stand-alone towers. Any way of finding out if EE are due to upgrade or put in new 5G towers in a certain area ? I'm at postcode FY5 in UK Thanks[MOD EDIT - removed full...

Ongoing wide network problem in area

Hi, it would be great if I could raise an ongoing mobile signal problem that exists in the area I live.For context this has gone on for years for multiple/ all the residents and every time someone raises something we are told there is not a problem a...

Nicj29 by Explorer
  • 252 Views
  • 4 replies
  • 1 Helpful