Weak to No Service in EN4 area

[robfitz]

The service recently has been really poor. Terrible signal for about a month now - I was waiting for important hospital calls and couldn;t speak to the doctor because the line was so bad. Now there is no signal at all.

[Mod edit: removed personal details]

[Dee170]

I had no service for almost 2 days trying to speak to someone from ee was impossible  as they call you. But with no signal it wasn’t possible. Bit useless in this situation no customer service help or information!!

[bristolian · Accepted solution]

If you've not done so already, try toggling flight mode to ensure your phone hasn't "dropped off" available coverage.

Use the "check service status" option on https://ee.co.uk/help/mobile-coverage-checker  in the first instance, to check for local service outages. The "report a problem" link should be used if no issues are reported but EE users continue to have issues. There is also a similar facility on the myEE app under the "help" tab

If you're in the UK and have a WiFi connection, you can use WiFi-calling to keep using your phone as normal without needing network coverage.