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BillTait
Visitor

‎10-04-2025 03:00 PM - edited ‎10-04-2025 03:06 PM

Is there any way of contacting a human rather than the terrible Bert system? We have for months had issues with very poor 4g service we need for work purposes and the EE website no longer allows for network checks. It just says ‘this service isn’t working right now’. Please supply details on how to raise a network fault enquiry 

0 Helpful
3 REPLIES 3
Peter_W
EE Community Support Team

‎10-04-2025 05:32 PM

Good evening @BillTait.

Welcome to the EE Community!

Could you please let us know a bit more about what sort of 4G issues you've been noticing here, and what device you're using?

Also is this part of a business account or a personal account?
Peter

0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to Peter_W

‎10-04-2025 08:25 PM

@BillTait  When you call customer support stop selecting option 1 and listen to the options given.  Hint is option 2 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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bristolian
EE Community Star
EE Community Star

‎10-04-2025 11:31 PM

@BillTait wrote:

We have for months had issues with very poor 4g service

Can you expand on what "issues with very poor 4G service" means? It could mean a whole multitude of symptoms, there can be some good advice on this board... if you explain specifics.

Feel free to be as detailed as could help. By means of example... issues with data speeds in particular locations? Issues with dropped calls in particular locations? Something more general? Perceived reductions in displayed coverage? Audio issues on voice calls?

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