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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 1857 Views
  • 1 replies
  • 7 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 917 Views
  • 0 replies
  • 5 Helpful

Withdrawal of 3G service.

The 3G system is being closed down in my area to prepare for 5G. I know 4GLTE will continue for a while.When I buy a 5G device , how can I find out if my current EE SIM card ending ****6429 will work at 5G?Will I have to get a new mobile number?. 

We have no signal for 2.5 days !

Mobile status says upgrade work is ongoing - although coverage check reports excellent !  Confusing or what ?Not sure if 2.5 days is from start of work or from now when I checked status - also confusing.Would be better to state date/time of expected ...

rufford155 by Valued Contributor
  • 768 Views
  • 14 replies
  • 1 Helpful

Mobile phone mast making a loud rattling noise

There is a mobile base station or mast near our house and it has started making a loud rattling noise at irregular intervals, often at night or early in the morning. Who do I contact about this? It is keeping my teenager awake during their A level we...

Can’t receive or make phone calls

Hi,I have recently changed from prepay sim only to contract and ever since I can’t receive or make phone calls.text work and mobile data works.any suggestions?I have already switched the phone on/off a few times.had it in airplane mode.selected the e...

MkaMaier by Investigator
  • 426 Views
  • 5 replies
  • 2 Helpful

EE on 1p Mobile

Why is EE put 15 MHz for 5G in TF7 5 area? believe to be mount way mast (ee) other area getting 375/75 while my area getting 100/15 come on EE sort this mast out! I can see netmonster app for mobile signal other area TF3  get Band 1,3,7 20+15+20+40 M...

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bulldog147 by Established Contributor
  • 2060 Views
  • 4 replies
  • 3 Helpful

Resolved! Do I need to request 5G or should it just work?

Do I need to request 5G or should it just work?I entered into a 5g plan a few months ago when I only had a 4G phone, I now have a 5G capable phone (Google Pixel 7a) but I'm  still only getting 4G. Can anyone tell me if I need to request 5G or should ...