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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 3550 Views
  • 5 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 2827 Views
  • 0 replies
  • 5 Helpful

NB-IOT network Powersave mode

HiI've been using the Vodafone NB-IOT network for our devices, and recently changed sim providers, the new sims (which are worldwide type)  connect to the EE network, connection works fine and signal appears to be good so far. The one issue I can't s...

robf355 by Explorer
  • 634 Views
  • 2 replies
  • 0 Helpful

Resolved! Re: Full 4G, but cannot make calls

Yes, I just experienced this happening with my phone over the past 2 days.  It’s a new phone and a new contract with EE (never been with them before).   Went to make a call and it wouldn’t ring, it would immediately cut the call off.  Another time, i...

Muddles2 by Investigator
  • 828 Views
  • 4 replies
  • 0 Helpful

No signal for few day

I have no signal for few days.Signal is showing as excellent however seems to have gone down over the last few days-for context ive had the phone for over 4 years same sim same settings same house. Don't know why. I don’t want to use ee anymore 

Roaming

I got a text saying welcome to the Isle of Man and the cost of Roaming  chargesbut I was only in the Lake District how do I amend this as the phone line is mainly automated and it’s hard to speak to someone  

Sam280 by Explorer
  • 2178 Views
  • 22 replies
  • 2 Helpful

No network coverage!!!!!!

I am in Stocksbridge Sheffield, and have had no network for days on all 3 of my contracts, when I use the signal checker it is stating that the signal is good!!!! What the heck!!!!! I cannot call EE as we are all on EE in the household, on my EE app ...

Mast out of service in Radcliffe

Hi all, I’m looking for some help possibly, in 25th June I came home and had little to no data at home I had to go outside to get messages to send and even text messages struggle sending too, it is still like this today just not quite as slow, I was ...

Jade0499 by Explorer
  • 338 Views
  • 4 replies
  • 3 Helpful

Coverage in Thurnscoe

Update: 25 July 2024 Our engineers have activated the mast onto the network this week, and full service has been restored to Thurnscoe. We will continue to monitor performance in the area. Update: 11 July 2024 Over the past month, our engineers have...

Leanne_T by EE Community Support Team
  • 5745 Views
  • 46 replies
  • 8 Helpful