Network issues

JSHARROCK · ‎07-07-2025

Hello,

I've checked for network issues in my area, BA12 9DB, and it says there is a problem.

The reason for this post is that has said this for about a month. It's really difficult to make a call as the signal is terrible and then hangs up.

Can I please get a reply when this will be fixed?

Kind regards

James

bristolian · ‎07-07-2025

All network faults are rectified as soon as possible, but anything that drags out beyond a couple of days will often mean there's a dependency involved that's not in EE's direct control. Access issues, spare parts, specialist climbing teams - these are but 3 examples which may or may not be the reason in your specific case.

I'd recommend using the "keep me updated" option on the status checker, and also - if you're not already - use WiFi-calling for indoor coverage.

View solution in original post

Northerner · ‎07-07-2025

Hi @JSHARROCK

Can you connect to EE WiFi calling service.

Depending on the issue it could be some time for example if a new site is needed.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

bristolian · ‎07-07-2025

All network faults are rectified as soon as possible, but anything that drags out beyond a couple of days will often mean there's a dependency involved that's not in EE's direct control. Access issues, spare parts, specialist climbing teams - these are but 3 examples which may or may not be the reason in your specific case.

I'd recommend using the "keep me updated" option on the status checker, and also - if you're not already - use WiFi-calling for indoor coverage.

JSHARROCK · ‎08-07-2025

Hi,

Yes I can.

I went into my settings and it wasn't there, however I went into my call settings and it was there.

Had a 30 minute call today and it was perfect, thank you all.

Kind regards

James