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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 1849 Views
  • 1 replies
  • 7 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 916 Views
  • 0 replies
  • 5 Helpful

Rubbish internet and Customer Service.

Hi my EE is soooooo slow. The signal never raises above 2 bars and connection to the internet is weak. I have had problems with EE in the past but these problems are now back. They are slow to respond and do not like akward customers that wont go awa...

AndrewB3 by Visitor
  • 527 Views
  • 2 replies
  • 2 Helpful

Network Down

For several months now (since at least 18th March) I've not been able to get signal on my phone at home to make/receive texts and phone calls, and then I can't do anything online (ie WhatsApp messages) when I leave the house. Speaking to neighbours i...

Resolved! 5G coverage but only 4G connection

I am hoping one of you wise people can find a solution which has beaten the whole of EEs tech support. I have a S22 Ultra on EE. I live in a 5G area but my phone only ever shows the white 5G symbol  ( there is no 5G data)but it only connects to LTE. ...

WiFi calling issues

Although I live in a 5G area (apparently) trying to make mobile calls from indoors is poor as is accessing the Internet. So you think the solution would be to use WiFi calling...... However calls constantly drop out and sometimes do to connect. Spoke...

Spencer74 by Contributor
  • 1898 Views
  • 9 replies
  • 3 Helpful

EE Network review from a traveller

Hi Alli used to live in the UK and was connected to O2 for many years with very few issues. I moved to Australia (Perth] 16 years ago and I’m with Telstra. I have absolutely zero issues with coverage and often record download speed tests of 600meg. O...

pnguins by Visitor
  • 558 Views
  • 2 replies
  • 0 Helpful