5G stops working

[agribble]

Can I ask why my iPhone 13 with 5G connectivity does not work. I have to wait for my 4G to be able to use it. 5G is meant to be better connectivity than 4G so why do I have to wait when I have 3 bars of service with my 5G?

[bristolian]

Can you explain how your connectivity is not working? Do you only have this problem in a specific location?

[Chris_B]

@agribble     Do you have 5G set to alway on or Auto on the device?   

5G Auto uses 5G only when needed for performance while optimising battery life.

5G On uses 5G whenever it is available, even when it may reduce battery life or performance.

5G may impact battery life and reliability of some voice calls and data.

[lealee134]

@Chris_B How do I turn my 5g between auto/always on? Thanks in advance 

[Chris_B]

@lealee134  go to settings>mobile data>select your sim/esim>voice and data. 

This is for an iPhone on an Android device it will be different.  

[agribble]

5G on I have it set to

[Leanne_T]

Hi there @agribble 

Thanks for coming back to the community. 

Does the Coverage Checker show 5G coverage available in the area? 

Do you have a pay monthly account? 

Leanne 🙂

[agribble · Accepted solution]

I have a pay monthly contract and shows for outdoors only with only 4G

[Leanne_T]

Thanks @agribble 

Once you are in a 5G area you should have 5G service 🙂

Leanne.