05-08-2024 10:15 AM
Looking for help for my sons IPHONE 15.
We got it in May so it is new. The last 2 weeks it has had permanent loss of service and can only be used with wifi. The loss of signal continuously drains the battery also.
05-08-2024 11:24 AM
Do other EE phones in the same location, have the same problem? A network issue would affect all users indiscriminately. If not, try a 2way SIM-swap
Put your son's non-working SIM in a known working phone - what result?
Put a known working SIM in your son's non-working phone - what result?
I strongly suspect your son's phone has a fault, but the SIM-swap will confirm.