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My Mobile signal is fulll but not net connect

asdaqwe
Explorer

My mobile signal is full, and I can call or text to everyone but net is unconnect.

Why? 

3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

@asdaqwe  Is cellular data turned off on the device? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

No,it's turned on.

Alex_H
EE Community Support Team

Hi @asdaqwe 

Welcome to the EE Community 🙂

I am sorry to hear you are having an issue using your mobile data. What type of phone is it you are using please? 

Have you tried restarting the phone since the issue started? 

Alex