Coverage in Neasden, London Borough of Brent

Leanne_T · ‎19-08-2021

Update: 03 February 2025

Over the past few weeks, the fibre provider has experienced a slight delay accessing the area to install the leased line needed to provide transmission to the site. Barring any further unforeseen circumstances, we expect the leased line to be installed by the end of April and the mast to be on-air by the middle of May.

We will keep you updated on this post.

Update: 10 January 2025

Over the past few months, our engineers have been continuing negotiations with the fibre provider to arrange a date for the leased line to be installed and provide transmission to the site. Barring any unforeseen circumstances, we expect the leased line to be installed in the next few weeks and the mast to be on-air by the end of February.

We will keep you updated on this post.

Update: 11 September 2024

Over the past few months, our engineers have completed building the equipment needed for the new mast and are working with the fibre provider to arrange a date to install a leased line to provide transmission to the site.

Once the leased line has been installed, we can confirm an approximate on-air date for the new mast.

Update 07 June 2024

Over the past month, our engineers have been provided a road closure date for July and August from Traffic Management. Once the road closure is in place, we can start building the equipment needed for the new mast. Barring any unforeseen delays, we expect the mast to be on-air by the end of September.

We will keep you updated on this post.

Update: 03 May 2024

Over the past few months, our engineers have completed the revised designs and submitted the road closure request to Traffic Management to secure a date for the road closure. We expect to have a date for the road closure by the end of May, once the date has been provided we can confirm an approximate on-air date for the new mast.

We will keep you updated on this post.

Update: 16 February 2024

Over the past few months, the water company have completed the trench surveys at the location, and we’ve found slight amends will be needed to the build to make sure the water pipes will not be damaged. Our engineers have submitted revised surveys and build costs for the build to be completed and are requesting a date for the road closure from the council to start building the equipment. Once we have a date from the council for the road closure, we can confirm an approximate on-air date for the new mast.

We will keep you updated on this post.

Update: 14 November 2023

Following the results from the trial dig, our engineers have been requested to complete further surveys at the location. We have worked with the water company to complete trench surveys to assess the pipe work in the area for the equipment to be installed. Barring any unforeseen delays, we expect the water company to complete the surveys by the end of January. Pending a positive outcome from the trench surveys, we will request a date for the road closure from the council to start building the equipment needed for the new mast and confirm an approximate on-air date.

We will keep you updated on this post.

Update: 15 September 2023

Over the past month our engineers have completed a trial dig at the location to make sure the area will be suitable for the equipment. We have been required to alter the designs for the equipment to be installed at the location from the results of the trial dig. Once the amended designs have been completed and pending a positive outcome, we will request a date for the road closure. Once the road closure has been requested and a date approved, we can start building the equipment needed for the new mast and confirm an approximate on-air date.

We will keep you updated on this post.

Update: 22 June 2023

Over the past week, our engineers have been requested to adjust the surveys and designs for the equipment build to start. Once the surveys have been adjusted, we will submit these for approval. Pending a positive outcome from the revised surveys, we will request an alternative date for the road closure to traffic management. Once the road closure has been requested and a date approved, we can start building the equipment needed for the new mast and confirm an approximate on-air date.

We will keep you updated on this post.

Update: 15 June 2023

Over the past few months, we have submitted the required road closure and this has been approved for August. Once the road closure is in place, our engineers can access the area and start building the equipment needed for the new mast. Barring any unforeseen delays, we expect to start building the equipment needed for the new mast by the end of Summer. Once all work has been completed, we will confirm an approximate on-air date.

We will keep you updated on this post.

Update: 18 April 2023

Over the past few weeks, the council have approved planning permission for the new mast. Due to the location of the new mast, a road closure will be required to access the area and start building the equipment. Our engineers have submitted a road closure request and, barring any unforeseen delays, we expect to start building the equipment needed for the new mast by the end of Summer. Once all work has been completed, we will confirm an approximate on-air date.

We will keep you updated on this post.

Update: 30 March 2023

Our engineers have completed the amended structural designs and surveys as part of the planning appeal to the council and submitted these for approval. We expect to have a decision from the planning appeal imminently. Pending a positive outcome from the appeal, we can start building the equipment needed for the new mast and confirm an approximate on-air date.

We will keep you updated on this post.

Update: 07 March 2023

Our engineers have completed the amended structural designs and surveys as part of the planning appeal to the council. We expect to have a decision from the council by the end of March. Pending a positive outcome from the appeal, we can start building the equipment needed for the new mast and confirm an approximate on-air date.

We will keep you updated on this post.

Update: 25 January 2023

Over the past month, our engineers have submitted the amended designs for approval. As part of the planning appeal, we have been requested to review the structural designs and make amendments. Once the amendments have been completed, we will submit these for approval to the landowner. Once this step is completed and planning has been approved, we can start building the equipment needed for the new mast and confirm an approximate on-air date.

We will keep you updated on this post.

Update: 15 December 2022

For the first location, our engineers have found from the surveys conducted at the area that the timber support on the roof where the mast was due to be located will not be suitable for the equipment needed for the mast, and we will no longer be progressing this location.

Regarding the second location we have located as a backup for the first area, our engineers are completing redesigns for the area to strengthen the planning appeal to the landowner. Barring any unforeseen delays, we expect the amended designs to be submitted for the appeal by the beginning of next year. Pending a positive outcome, we can start legal proceedings to legally acquire the land from the site provider and start building the equipment needed for the mast.

We will keep you updated on this post.

Update: 11 November 2022

For the first location, our engineers have been working with the site provider to make the area is health and safety compliant, the area has been made safe to access and the required surveys have been completed and submitted for approval. Pending a positive outcome from the surveys, we can start legal proceedings to legally acquire the land from the site provider and start building the equipment needed for the new mast.

With regards to the second location, we have located as a backup in case there are any unforeseen problems with the first area, we have submitted the required designs for the planning appeal to the landowner for approval. Pending a positive outcome, we can start legal proceedings to legally acquire the land from the site provider and start building the equipment needed for the mast.

We will keep you updated on this post.

Update: 26 September 2022

Our engineers have been working with the site provider to complete the required additional surveys at the first location, gaining access to the area has been delayed due to the area being a health and safety risk. We are working with the site provider to make the area is safe for our engineers to complete the surveys. Pending a positive outcome from the surveys, we can start legal proceedings to legally acquire the land from the site provider and start building the equipment needed for the new mast

With regards to the second area, we have located a backup location if there are any unforeseen problems with the first site . We have submitted the additional site designs for the planning appeal for approval. Pending a positive outcome, we can start legal proceedings to legally acquire the land from the landowner and start building the equipment needed for the mast.

We will keep you updated on this post

Update: 27 August 2022

Over the past few weeks, our engineers have been working with the site provider to complete surveys at the first location. We have found further surveys are required to make sure the area will be suitable for the equipment, and we are working with the site provider to arrange a date to access the area and complete the surveys. Pending a positive outcome from the surveys, we can start legal proceedings to legally acquire the land from the site provider and start building the equipment needed for the new mast.

With regards to the second area we have located (as a back-up, in case of any unforeseen problems with the first location), we have been required to submit further site designs to support the planning appeal. We are working with the site provider to access the area and complete the designs. Once these are completed, we will submit these for approval. Pending a positive outcome, we can start legal proceedings to legally acquire the land from the landowner and start building the equipment needed for the mast.

We will keep you updated on this post.

Update: 22 June 2022

Over the past few months, our engineers have submitted legal proceedings to acquire the land. However, because the site provider is redeveloping the area, the legal request has been denied and the area will no longer be suitable for the equipment. Our engineers have located an alternative location and are working with the site provider to visit the area and complete surveys to make sure the land will be suitable for the equipment. Pending a positive outcome from the surveys, we can start legal proceedings to legally acquire the land from the landowner and start building the equipment needed for the mast.

Our engineers have located a second area and submitted planning permission a few months ago, this was rejected, and we have submitted an appeal to the decision. Barring any unforeseen delays, we expect the outcome to the appeal by the end of August. Pending a positive outcome, we can start legal proceedings to legally acquire the land from the landowner and start building the equipment needed for the mast.

We will keep you updated on this post.

Update: 12 April 2022

Our engineers are currently awaiting a hearing date for the legal proceedings to take place. Pending a positive outcome, our engineers can arrange the removal of the obstruction and start building the equipment needed for the new mast.

Once these steps have been completed, we can confirm an approximate on-air date.

We will keep you updated on this post.

Update: 08 February 2022

Over the past few months our engineers have been working with the landowner to gain access to the area and remove the obstruction.

Following negotiations with the landowner, we have been required to submit a new lease for the area and are currently waiting for a decision from the legal proceedings. Pending a positive outcome, we can access the area and remove any obstructions to start building the equipment needed.

We will keep you updated on this post.

Update: 16 December 2021

Our engineers have had the application accepted by the Highways agency for the second location. We have visited the site over the past few weeks to start building the equipment for the new mast, however, we have found a large obstruction that needs removed before we can access the area.

We are working with the council to arrange the removal and clear the area for the engineers to start building the equipment.

We will keep you updated on this post.

Update: 11 October 2021

Our engineers have been working with the site provider for planning permission for the first location. The council planning application was rejected, and we are currently looking at designs for the area to submit a revised application.

For the second location we have been in negotiations with the Highways Agency for approval. The first application was rejected due to the design specifications and we have amended the designs and resubmitted the application. We expect to have a decision from the Highways Agency by the end of November.

We will keep you updated on this post.

We’re aware of a signal issue that is affecting some of our customers in Neasden, London Borough of Brent

Our mast in the area had to be removed from the existing site in August 2021, as requested by the site provider. Our engineers began looking for a replacement location as soon as we were made aware our equipment needed to be removed.

We have found two potential new locations for the mast; this is in case of any complications with either site. We are progressing with both areas to make sure they are suitable. The first location to be approved and all legal contracts agreed will be the area we install the mast.

We are in negotiations with the site provider to legally acquire the land for the first area. Once this is complete, we can carry out surveys on the site to make sure the this will be suitable for the equipment. Once all surveys are complete, we can start to build the equipment needed for the new mast and confirm an approximate installation date.

Our engineers have agreed a lease with the site provider for the second area, however, because of the location, the site needs to be approved by the Highways Agency. Once all assessments by the Highway Agency have been completed, we can start legal proceedings to acquire the land. Once the legal steps are complete, we can start to build the equipment needed and integrate the mast onto the network. We expect the mast to be on air by the end of the year barring any unforeseen delays.

We will keep you updated on this post.

We’re sorry for any inconvenience caused. In the meantime, you may be able to use WiFi Calling to make and receive calls and texts over a WiFi connection.

For information on who can use WiFi Calling and how to set up this service, please see our EE WiFi Calling: All you need to know, article.

BamboRambo · ‎15-09-2021

From 200Mbps to 5... I'm living in Hanger Lane and lost the 5G and 4G barely handles... £84 a month.... Is this a joke? You didn't knew before the mast will be moved?

pauljstuart · ‎30-06-2022

So, when will this be fixed? I'm in Harlesden. I'm in the situation where I can't make mobile phone calls inside my own house, as the network is so bad. Not 5g, not 4g, but simple mobile phone calls do not work. I can't dial, people say they can't hear me and I get drop outs constantly.

adamharr · ‎27-08-2024

Hello,

Can you confirm if EE are still on track to build and activate the new mast by the end of September as advised in the latest update on this thread?

These works have been on going for a while now and is really affecting EE customers for phone calls, using data etc.

Thanks,

Adam

Aleem_K · ‎25-12-2024

Hi, when will this happen? I've been following this for months and noticed there's been no updates