We are aware of a mobile signal issue that is affecting some of our customers in the Twinbrook and Derriaghy area. Our mast in the area had to be removed from the existing site at the end of November 2025, as this was requested by the land owner.
As soon as we were made aware our equipment would need to be relocated, our engineers began looking for a new location for the mast. To restore the same level of service in the area the previous mast provided, we will require three new masts:
The first site is live and working, but is in the process of being improved. All going well, this should be completed by the end of December and will improve service for affected users.
The second site is built, but is awaiting power supply. Barring any unforeseen circumstances, this should be completed by the end of February 2026.
The third is awaiting surveys to make sure the location is suitable for the equipment.
We will post any updates here.
We’re sorry for any inconvenience caused. In the meantime, you may be able to use WiFi Calling to make and receive calls and texts over a WiFi connection.
For information on who can use WiFi Calling and how to set up this service, please see our Using WiFi Calling Help page.
