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Is Anyone still having a problem after outage

JAK25
Investigator
Investigator

I have had no signal all day and night there was an outage earlier in the day but I have been unable to report by phone or by text. I thought the outage had been resolved. Not on my phone4

1 SOLUTION

Accepted Solutions
Thank you for your reply I got through to EE and after being told that it
is a problem due to the outage between Peterborough and Ely that is
affecting my area.

The coverage tool is not accurate when I checked it it said great coverage
but when an EE guide checked it said no signal in my area.

Thank you for your response.

View solution in original post

2 REPLIES 2
bristolian
EE Community Star
EE Community Star

A lack of coverage is a different issue to that caused by the issues yesterday.

If you've not done so already, try toggling flight mode to ensure your phone hasn't "dropped off" available coverage.

Use the "check service status" option on https://ee.co.uk/help/mobile-coverage-checker in the first instance, to check for local service outages. The "report a problem" link should be used if no issues are reported but EE users continue to have issues.A loss of coverage will remove the ability to make/receive calls, send/receive texts or use mobile data.

If you're in the UK and have a WiFi connection, you can use WiFi-calling to keep using your phone as normal without needing network coverage.

Thank you for your reply I got through to EE and after being told that it
is a problem due to the outage between Peterborough and Ely that is
affecting my area.

The coverage tool is not accurate when I checked it it said great coverage
but when an EE guide checked it said no signal in my area.

Thank you for your response.