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problems with txt numbers

Deesam
Visitor

‎31-07-2025 03:27 PM

Can anyone tell me how to speak to a human being at EE!!!  I can't seem to send txts to a 5 digit number, my phone simply will not send it and I don't know how to fix this,  I've tried so many times today to contact EE by phone, by txting 150 by following their automation service and nothing!!!!  Can anyone help???

0 Helpful
2 REPLIES 2
bristolian
EE Community Star
EE Community Star

‎31-07-2025 04:02 PM

Most 5-digit shortcodes are chargeable - do you have a spend-cap in place? https://ee.co.uk/help/mobile/manage-use/pay-monthly/set-up-and-manage-spend-cap 

Does your phone give an error message when you try sending to a 5-digit shortcode? That should give a clue as to the reason.

XRaySpeX
EE Community Star
EE Community Star

‎31-07-2025 04:05 PM

Are you on contract or PAYG? If PAYG, you need sufficient credit to send to these shortcodes.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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