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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 10632 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 20075 Views
  • 0 replies
  • 6 Helpful

Resolved! Voicemail

Hi, had anybody else had or having an issue with voicemails not receiving until a day later, sometimes two days. Twice recently I’ve had a voicemail left but haven’t been had the notification until a day or so later. I’ve noticed that as soon as I sw...

Belburn78 by Valued Contributor
  • 43 Views
  • 3 replies
  • 0 Helpful

Coverage in Twinbrook and Derriaghy

Update: 11 June 2026  Over the past few weeks, we have experienced a slight delay accessing the area, to install the transmission needed to integrate the mast onto the network. Barring any further unforeseen circumstances, we expect all work to b...

Christopher_G by EE Community Support Team
  • 3306 Views
  • 15 replies
  • 4 Helpful

Network Coverage Support in SY13

I have been a Small Business customer in the SY13 area for about 2 years, and ignoring the fact I cannot manage my account online (EE still haven't fixed the issue), I constantly have network issues.My setup is Dyfed Telecom installed a Satellite on ...

Coverage in Wigan

 Update: 06 July 2026 For the temporary mast, we have experienced a slight delay completing the lease agreement for the temporary mast. Once we have an outcome from the lease agreement, we can start building the equipment for the temporary mast a...

Leanne_T by EE Community Support Team
  • 3993 Views
  • 22 replies
  • 9 Helpful

Resolved! Service checker is down

The service check website is down and when I tried to call ee for technical support it told me it was closed. My data has been down for two days now and I can’t get onto the internet. It’s shocking because we are paying for data we can’t even use, an...

Consistently poor signal - leaving RE

For too long we have only been able to hear voice calls in part of the garden. Complaints on a Saturday result only in a text message on Sunday saying " since we haven't heard from you in 7 days, we've closed your complaint." That is the only respons...

TonyC60 by Visitor
  • 42 Views
  • 1 replies
  • 1 Helpful

Re: Apply to have a mobile phone mast installed

Hello, I'd like to report an area where there is absolutely no signal (not just from EE but from all UK networks). We're considering purchasing a property but the issue of no mobile signal is something that is weighing it down. How can we try and get...

Jjammas by Explorer
  • 66 Views
  • 4 replies
  • 3 Helpful

Resolved! No mobile coverage in IG8 Woodford

Have had absolutely no mobile coverage since the weekend . Received a text last week to say work would be done on Friday which may lead to some disruption. Don’t know what happened but not had any coverage since. Reported it and EE said they are work...

TRana by Visitor
  • 151 Views
  • 1 replies
  • 2 Helpful

Persistent mobile data issues in Holywood BT18

Could EE please investigate the ongoing mobile data issues in Holywood BT18.The phone often shows a good 4G signal with 3 out of 4 bars, but mobile data is either unusable or extremely slow. Web pages frequently fail to load and simply time out. At t...

psx_ni by Investigator
  • 195 Views
  • 7 replies
  • 1 Helpful