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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 6117 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 7194 Views
  • 0 replies
  • 6 Helpful

Network signal

After joining EE, as I was told of its excellent coverage, I find it possibly the worst, of all of the mobile  network services. I live in Oxford, and it’s a terrible reception, both at home and around the city. It does my business no good whatsoever...

No service

  No service and ee web site says We're updating a few things right now How am I surposed to get any help ?? Total lack of service and no customer service .. [Mod edit: Please do not post personal information like postcode on the public board. Thanks...

MCMC3 by Visitor
  • 74 Views
  • 1 replies
  • 0 Helpful

Resolved! Network issues

Is network service down AGAIN!!????I cannot make or recieve calls, tried re starting phone, air plane mode etc.... Cannot use service area checker as its showing an error message.Come on EE do better! 

Stace18 by Visitor
  • 85 Views
  • 3 replies
  • 1 Helpful

Resolved! EE to EE phone call issue

Hi all, got a weird issue going on with my Mum's phone/ EE network. She has a Samsung s10+. If she phones say a Vodaphone network friend all is fine, and vice versa. But If I ( I'm also on EE same as her) phone my Mum EE to EE 90% of the time I can h...

tbones147 by Investigator
  • 151 Views
  • 5 replies
  • 3 Helpful

Resolved! No signal

All of a sudden I have lost signal on my phone. I’m only able to use WiFi. I had signal up until about 40 mins ago. I also NEVER get 5G, in fact I don’t think I’ve ever had it?

Slow network / bad coverage

For 2 years I loved EE. Had been the fastest network I had always been with. My phone contract finished, I opted in for a SIM Only plan (Full Works iPhone) that according to its terms “our best speed, no max Mbps”.But the truth is that my signal beca...

elton95 by Investigator
  • 153 Views
  • 4 replies
  • 2 Helpful

EE Coverage

I’m getting really fed up with EE. The coverage in my area has been so poor in the last few weeks. I have no broadband as EE made a mistake in changing from BT to EE Fibre. Been told there is a problem with my mobile data in my area and won’t be fixe...