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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 9616 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 16938 Views
  • 0 replies
  • 6 Helpful

signal issues

for about a week now my phone signal has been very bad. data is slow but normal texts still works.whenever im on a phone call it sounds all robotic until it starts making a screechy sound like when you put two phones together and it makes voices deep...

bill117 by Visitor
  • 110 Views
  • 1 replies
  • 0 Helpful

Resolved! EE Coverage - deteriorating

I am increasingly disappointed by the EE coverage, particularly in the South of England. I visit many places in my motorhome and in Wareham, Hertfordshire, I could only get ½ bar on your GSM signal which means that my mobile WiFi is useless. The sign...

Hbottle by Explorer
  • 251 Views
  • 3 replies
  • 2 Helpful

Resolved! New building site blocking signal

I live a 5 min walk from Southampton university and it's blocking my phone signal. I've never had any issues in 16 years until building work got above residential housing height. Since then both myself and my wife who is also with EE can no longer sp...

Padeeee by Investigator
  • 449 Views
  • 7 replies
  • 3 Helpful

Coverage in Wigan

We are aware of a signal issue that is affecting some of our customers in the Wigan area. Our mast in the area had to be removed from the existing site in March 2026, as the building is being redeveloped.  Our engineers began looking for a new locati...

Leanne_T by EE Community Support Team
  • 758 Views
  • 9 replies
  • 1 Helpful

Resolved! 5G for upgrading sims

Hi, I upgraded my plans as they have ran out and got the following plan: The agent from retentions says it comes with 5G Standalone and Network boost, how do i see if these are working as they dont show as addons in my account.

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Resolved! 5g

Evening, has anyone else had issues with 5g dropping out tonight and last night from around 8pm in the ruislip area? 

Resolved! No connection

Anybody else got no connection again? Same as happened before when it was off for 4 days? We are in Chesterfield,, Derbyshire 

Jono1889 by Visitor
  • 120 Views
  • 1 replies
  • 0 Helpful