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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by • EE Knowledge Specialist
  • 11138 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by • EE Community Support Team
  • 23312 Views
  • 0 replies
  • 6 Helpful

I've had enough of EE

Yet again, i'm away from home and ive got 4-5 bars of 5g yet im getting speeds of less than 1mbps.I've had enough of this now, ive had enough of fighting though the USELESS phone menu / Visual voice mail.Talking to "tech" wombles that don't have a cl...

bentodman by • Investigator
  • 124 Views
  • 5 replies
  • 1 Helpful

Resolved! EAS Mast activation

Hi, we have 2 new EAS masts in our area, the one has been live now for a few years but the other is still not active despite all work appearing to have been completed at least 12 months ago. Is there anyway of finding out when it will become active? ...

Resolved! 5g+ on pixel 10a

Hi.I recently bought a pixel 10a directly from EE and paid outright, 27 years loyal service. My SIM only plan is Smart SIM 100gb including a swappable freebie, my previous pixel 8a was not 5g+ compatible but the 10a is, I called EE CS last week to qu...

onetoone by • Valued Contributor
  • 203 Views
  • 9 replies
  • 0 Helpful

Resolved! No service on my 18 pro max

I’ve had my 18 pro max for 10 days I’ve been without network service for 6 days so I’ve been using WiFi calling but as of today I have no service at all it won’t connect to WiFi calling anymore and I can’t call out or receive any sort of messages etc...

Joanne147 by • Investigator
  • 144 Views
  • 8 replies
  • 0 Helpful

Coverage in Horfield Bristol

Update: 11 September 2026  Over the past few months, our engineers have been continuing negotiations with the site provider to access the area and complete the surveys needed at the location. Pending a positive outcome from the surveys, we can star...

Leanne_T by • EE Community Support Team
  • 8111 Views
  • 57 replies
  • 21 Helpful

Coverage in Kidderminster

We are aware of a signal issue that is affecting some of our customers in the Kidderminster area. The lease agreement for the mast has expired and the equipment had to be removed at the beginning of October 2026. Our engineers have been looking fo...

Leanne_T by • EE Community Support Team
  • 997 Views
  • 17 replies
  • 0 Helpful

Resolved! Mobile connection lost intermittently

Anyone else's EE mobile connection lost when we have inclement weather or a powercut? Mine drops off during inclement weather and doesn't show any issues when reported, I can only ring emergency numbers, none of my neighbors who are on other networks...

TILLYCAT by • Investigator
  • 135 Views
  • 5 replies
  • 4 Helpful

Resolved! Broadband & mobile phone

I have been with EE  for some months now, I  have experience numerous problems with broadband TV buffering not being able to watch programs. But the biggest problem above everything is my mobiles, when using a mobile at home the person receiving the ...