Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...
Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...
5G [mod edit: added title]
I’m having to use my work phone as a hotspot as EE has been down in Bethnal Green since yesterday. I also use the 4GEE for WiFi, so it’s been affecting my work too. They’ve sent no news or updates, when will this be resolved??
I have a Google Pixel 7, a few months old, purchased from John Lewis. I have an up to date SIM card. My plan is 12M SIM Essential Plan. I don't get 5G even where I should. I am sure the phone is capable of getting 5G. Is this a setting issue, or do I...
I have tried turning the phone off, updating and removing the SIM I can’t call 150 as I have no service. I can’t use webchat as they just tell me I need to call. it’s just flat bars where 5G would normally be and saying “no service”How do I get my 5G...
My service is not working, is anyone else dealing with this issue ?
I live in London and for the past couple of months my signal is getting worse as the time passes. It started couple of months ago when my signal was like 4 to 5 bars. I was able to make a phone calls with no issues at home. Now if I have one bar that...
Update: 01 July 2025 Over the past month, our engineers have submitted surveys and drawings to the site provider for planning permission to be approved. The drawings have been approved; however, additional surveys are needed to make sure the area w...
Update: 01 October 2024 Over the past few days, our engineers have integrated all parts of the mast onto the network and the mast is now on-air. We will continue to monitor performance in the area. Update: 11 September 2024 Over the past month, our...
Hi, my service network is down I’ve had no email or contact telling me that this will happen so am paying for a service am not receiving, please can someone respond to this matter from EE an send me an email at ******************* ASAP Kind regards...
I’m looking for some advice regarding ongoing network issues with EE. Since starting my contract a year ago, I’ve consistently had problems with data connectivity, especially in areas where 5G coverage is supposedly available.After months of poor sig...
