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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 9014 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 16105 Views
  • 0 replies
  • 6 Helpful

Resolved! New building site blocking signal

I live a 5 min walk from Southampton university and it's blocking my phone signal. I've never had any issues in 16 years until building work got above residential housing height. Since then both myself and my wife who is also with EE can no longer sp...

Padeeee by Investigator
  • 258 Views
  • 6 replies
  • 3 Helpful

Resolved! Signal issues

We down again for days what a rubbish service at Helston Cornwall went down sat/ sun and still down just recieved a text down still ! 

Resolved! Gaming speeds in my area

 with my new array on EE mobile 5G finally getting the latency and upload times I need for gaming   [mod edit: removed personal details and changed title]

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Resolved! Network

Network has been down all day today since I bought a sim only deal I havnt been able to use my phone at all I can’t call EE or find anyway to talk to them as I only receive WiFi can any one help 

Signal problems

I agree to the above too. I have contacted their team before and they always tell me there are no problems in my area...  They never want to address the problem, only hide it.   Yet they still want to claim they are the UKs best network

ELCC444 by Visitor
  • 134 Views
  • 1 replies
  • 0 Helpful

Resolved! New build postcode not recognised

I moved into a new build 2 months ago and literally every service recognises my postcode except EE.I can't check the signal in my area as it's saying my postcode is invalid. I can't sign up for network alerts as apparently my postcode is "not in the ...

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5GEE by Contributor
  • 367 Views
  • 5 replies
  • 1 Helpful

Resolved! 5g fault reporting

I've had no 5g coverage for 4 days after a storm. I've reported the fault at Dg8 0**. Any idea how long it will take to fix it  [Mod edit: Edited postcode]