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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 5030 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 4968 Views
  • 0 replies
  • 5 Helpful

Mobile network

My network is not working since 5 days now. I only got emergency calls only or no service where ever I go need to get it sorted as I cant call out or people cant call me. 

Resolved! No Network Connection

My network cut out last night after I had received a call and hasn't reconnected yet I've tried restarting my phone I've also tried putting sim card into a different phone which didn't work My son in law has tried to manually connect to the network v...

Resolved! Reporting issues via text

I used to be able to report network issues via text but it appears that EE have removed this option from 150. Today I had no 5G or indeed any mobile Internet but the "help" was telling me to go to the website....  This seems absolutely ridiculous! An...

Weazle by Visitor
  • 71 Views
  • 1 replies
  • 2 Helpful

Pixel 7 and 5G

I have a Google Pixel 7, a few months old, purchased from John Lewis. I have an up to date SIM card. My plan is 12M SIM Essential Plan. I don't get 5G even where I should. I am sure the phone is capable of getting 5G. Is this a setting issue, or do I...