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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by • EE Knowledge Specialist
  • 11081 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by • EE Community Support Team
  • 22713 Views
  • 0 replies
  • 6 Helpful

Satellite Messaging

Hi Team,Do you have plans to enable satellite messaging on the EE network?I know emergency SOS is currently enabled, but more countries are now rolling out sending sms by satellite.Of course I’m talking about iPhones here after the iOS 18.5 rollout....

Resolved! 5G+ 5G SA Compatible Handsets

I appreciate this may be a long shot, but is there any chance EE will enable more EXISITING handsets to the 5G+ list.  There's a LOT out there that are compatible, some practically identical to ones already on the list.  Do they take requests ??!? (I...

MrCable by • Investigator
  • 133 Views
  • 3 replies
  • 3 Helpful

Resolved! Reduced Signal

Hey guys,Has anyone else in the last 2-3 weeks had a sudden drop in mobile network signal to almost nothing.My phone tells me I have 5G almost all the time inside and out, but zero or 1 bar of signal most of the time and can hardly ever connect to an...

Resolved! MyPlace Updates

I recently left EE but I am still receiving MyPlace Updates. How can I stop this now that it will not let me text STOP to the EE number? Thanks!

Resolved! EE MyPlace Updates

Hi,I no longer use EE mobile (still on broadband).I called a few months back requesting that the MyPlace text updates stop being sent to my phone, and the operator told me at the end of the call that it was "all sorted" so the texts should stop.I am ...

Resolved! Calls breaking up even though signal is good

I'm wondering if anyone else is having this problem. For a while now, whether I'm making a call or receiving one, the calls are breaking up no matter where I am and despite the fact I've full signal. Just regular calls, not over wifi. I don't think i...

Rachel20 by • Explorer
  • 1583 Views
  • 5 replies
  • 1 Helpful

5G+ Oppo Find X9 Ultra not working

Hi,I got the Oppo Find X9 Ultra UK version from Oppo and have the full works package but 5G+ is NOT working on the device. It connects to 5G SA ok but doesn't not show 5G+ and on the EE Website it says it's not on this device for some reason when its...

Hi ,i have 1 bar of signal at my house

I have used this device with giffgaff and 02 and my signal was fine.been with ee less than a week and had issues already.sort it out or im going elsewhere at the end of the month...my walls are not the issue and i already used your location checker a...