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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 8746 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 15141 Views
  • 0 replies
  • 6 Helpful

Resolved! Why is EE signal rubbish in Caerphilly area

Is anyone else having issues with making calls in the Caerphilly area? I cannot believe that EE is the best network for 10 years in a row, if that is true what on earth are the rest like!? If I can ring out it takes about a minute to connect. After t...

Resolved! No signal?

I've just switched to EE, and my signal was fine for the first few days, but it's completely gone. I've tried resetting my phone, turning airplane mode on and off, re-inserting my sim. Nothing. I can't call support because I have no signal. I've trie...

Coverage in Oxford

Update: 06 March 2026 Over the past few months, we have been continuing legal steps with the council to legally acquire the land and agree planning permission. Barring any unforeseen delays, we expect all legal steps to be completed in the ne...

Leanne_T by EE Community Support Team
  • 25620 Views
  • 105 replies
  • 96 Helpful

Truly awful service

My business covers all HR and SY postcodes and some LD and DY postcodes. I started a contract with EE and had a new Galaxy S25. The service I am getting can only be described as woeful. Poor or no signal, poor or no internet, calls dropping when sign...

thezendog by Investigator
  • 124 Views
  • 6 replies
  • 4 Helpful

Resolved! No signal for more than a week

Everyone at work who has an EE mobile has been experiencing signal issues for over a week. As a result, there is no mobile internet access either. I’ve tried to call, but there is no signal, and I cannot access the link they send. It seems to be affe...

GPavesi by Explorer
  • 151 Views
  • 3 replies
  • 2 Helpful

New build postcode not recognised

I moved into a new build 2 months ago and literally every service recognises my postcode except EE.I can't check the signal in my area as it's saying my postcode is invalid. I can't sign up for network alerts as apparently my postcode is "not in the ...

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5GEE by Investigator
  • 119 Views
  • 2 replies
  • 0 Helpful

Resolved! No phone service

I have been having issues with my phone service for a few weeks now. I realised a few days ago that I have no service when I am not at home. At home I am connected to my wifi but out of the house nothing works. I tried to change my sim to an E sim an...

SophiaA by Visitor
  • 70 Views
  • 1 replies
  • 2 Helpful