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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by • EE Knowledge Specialist
  • 11031 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by • EE Community Support Team
  • 22434 Views
  • 0 replies
  • 6 Helpful

Coverage in Woburn Sands

Update: 24 October 2025  Over the past few weeks, the Fibre company has accessed the area and installed the leased line to provide transmission to the site. The mast is now on-air restoring full service to Woburn Sands.   We will continue to mo...

Christopher_G by • EE Community Support Team
  • 19245 Views
  • 89 replies
  • 24 Helpful

No service - Harrogate

Hi,  Is anyone else seeing poor signal / coverage with EE in Harrogate?  I'm at work HG28QT inside but sat by the window and currently have between zero and 1 bar although the 5G logo is being displayed.  running speedtest app I get 8.62 down, 0.91 m...

SteadyT by • Investigator
  • 3399 Views
  • 27 replies
  • 6 Helpful

Can’t use my mobile

For the last 3 days I can not ring out on my mobile at all why am I paying for a product I can’t use that’s not fit for purpose I’ve had to buy a sim from another provider just so I can ring out I will be cancelling my Direct debit I refuse to pay fo...

JW1001 by • Visitor
  • 57 Views
  • 2 replies
  • 0 Helpful

Resolved! Phone mast

We are looking to have a phone mast installed at our football club, who do we need to talk to about this? Thanks 

Resolved! Signal

Getting so frustrated with signal issues and phone calls cutting off. The signal bar never goes up over one bar when I’m in my house. Last week I was in Spain, had full signal no calls dropped. EE checked the local area and said there are no issues. ...

Belburn78 by • Valued Contributor
  • 106 Views
  • 4 replies
  • 1 Helpful

Resolved! Signal issues

Hi! I have just recently moved house and have found that the signal has been awful since:( I’ve been with EE for a few years now and have never had any issues with signal at all. Basically indoors, I can get no signal which is really frustrating as I...

Resolved! GL5 Stroud - 5G mast out since 21st May 2026

Hi I rely on EE 5G for home mobile broadband but have had no speed above 2mbps since one of your masts went down last month.  I have spoken to 150 countless times but engineers are not updating the work ticket (it was supposed to be visited and fixed...

gungapea by • Visitor
  • 405 Views
  • 2 replies
  • 1 Helpful

Coverage in Little Thurrock

Update: 11 August 2026 Over the past few weeks, our engineers have completed building the equipment needed for the second new mast in the area. We are working with the power company to access the area and install the power supply needed to integr...

Leanne_T by • EE Community Support Team
  • 13281 Views
  • 57 replies
  • 57 Helpful