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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 5589 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 6062 Views
  • 0 replies
  • 6 Helpful

Network constantly saying ‘searching’

Since waking up this morning 16/07/22, my phone network has been saying ‘searching’ at the top of my phone screen. I cannot make any outgoing or incoming phone calls, can’t make any text messages or use data roaming. Not sure what has been going on b...

Network coverage

 I've been out today and had zero signal yet Telegram and Facebook were still working. Couldn't check in on my 'security' cameras, no emails, no notifications for anything except Telegram . Alexa wasn't working yet when I got home I checked network c...

Lynseyloulou by Established Contributor
  • 734 Views
  • 5 replies
  • 1 Helpful

Zoom phone calls blocked on EE network

We have been rolling out Zoom phone in our organisation and a few users have complained about the zoom calls having no speech. We have tested on every other network successfully  but cannot get this to work on the EE network using either Apple or And...

Coverage improvments

I have recently moved house and have very poor coverage on both 4g and phone signal. How can i find out if there are any plans to improve this or should i be looking to change network?

Karen401 by Explorer
  • 742 Views
  • 5 replies
  • 2 Helpful

Incorrect Number

Suddenly all my callers are being told that they have dialled an incorrect number, I also get this message when I call out so I’m cut off 

AlGibbo by Investigator
  • 380 Views
  • 4 replies
  • 0 Helpful