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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 4436 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 3851 Views
  • 0 replies
  • 5 Helpful

Resolved! No mobile Signal - New iPhone 13

Lost my old phone - new iPhone 13 purchased direct from Apple - new sim card installed & activated in EE store Clapham Junction - worked yesterday - this morning I'm getting no mobile signal or data at all - definitely not in a blackspot - can't call...

sorab by Explorer
  • 1703 Views
  • 3 replies
  • 0 Helpful

Huawei CPE Pro will not connect to 5G

Hi As EE seem to no longer be able to supply these 5g routers I have bought one that is unlocked for use on any network. I have a Pay Monthly 1TB 5G EE plan. I've tried the SIM in my iPhone 12 and it immediatley connects to 5G and I get really fast 5...

mtjwatts by Contributor
  • 11864 Views
  • 45 replies
  • 3 Helpful

Mobile phone signal booster for campervan

Hi I'd like to improve the signal I get on my iPhone when we are away in our campervan. I'm wondering if a mobile phone signal booster would work, since Ofcom now allow these. These units use an external aerial, an amplifier and an internal aerial to...

5G tower locations

Is it possible to get the GPS co-ords for my nearest 5G towers? I'd like to install an external antenna for my 5GEE Router and knowing where to mount and point would be really useful

sphudson by Contributor
  • 6422 Views
  • 3 replies
  • 0 Helpful

Lost signal during power cut

Just had some power cuts in my area and every time the power goes so does my signal. I’m currently isolating due tocovid so without my phone I have no way to contact anyone should the power go again. It’s not the first time this has happened, it happ...

ABurns86 by Investigator
  • 7792 Views
  • 11 replies
  • 13 Helpful

Phone not connecting to network

Help! My phone has not been connecting to the network for the past few weeks, anywhere I go.  Symptoms include:Not being able to make or receive calls or textsApps not being able to connect to the internetAll the while my phone shows full/near full s...

New house- no signal

Hi, I'm new to the group and looking for advice. Moved house 6 months ago. I've got no mobile signal at my new house outdoors or indoors. Any suggestions what I can do? I've been with EE since they were one2one and then tmobile. Always treated me wel...

David368 by Explorer
  • 8706 Views
  • 7 replies
  • 1 Helpful

Hi ,i have 1 bar of signal at my house

I have used this device with giffgaff and 02 and my signal was fine.been with ee less than a week and had issues already.sort it out or im going elsewhere at the end of the month...my walls are not the issue and i already used your location checker a...