24-12-2022 06:26 PM
Recently came across from BT. Have 5 family sims. All working yesterday, today mine shows ‘no service’. All others working. - turned off and on, cleaned sim, put different sim in phone and works, reset networks ……. What to do next????
24-12-2022 06:37 PM
Are you saying that between 5 phones/SIMs, one isn't working?
It sounds like a known working SIM in the non-working phone, works - which suggests a SIM/account issue.
Did that non-working SIM work in another known working phone?
26-12-2022 06:31 PM
No sim didn’t work in another working phone! So sim seems to have gone down overnight ??
27-12-2022 08:14 AM
Hi @MarkN190
In this case, please call us on 150 or 0800 079 8586 and the team will get this looked into for you.
Leanne.
30-12-2022 03:19 PM
hi
I ordered a new SIM. have now replaced and all working. hopefully will stay that way - thanks
31-12-2022 07:25 AM
Thanks for coming back and letting us know @MarkN190
Leanne 🙂
