Using another SIM when in Australia

[Willmoss]

Hi

I'm currently in Australia and have bought a SIM locally for my EE Samsung.  The phone refuses to see it - the phone is unlocked so I don't know why it won't work - any suggestions?

[Katie_B]

Good morning @Willmoss. 

Is the device in contract?

Did you request an unlock of the device? if yes, when?

Katie 🙂

[Willmoss]

Thanks for the response. Yes the device is in contract  (pay monthly). I requested an unlock yesterday but it told me the phone was already unlocked

[James_B]

Hi @Willmoss,

Which phone do you have? Where and when did you purchase it?

James

[Willmoss]

Galaxy A41. Purchased about 18 months ago

[James_B]

Hi @Willmoss,

Did you purchase the phone from EE or elsewhere?

James

[Willmoss]

Hi James

Sorry for response delay but EE locked my account for some reason. To answer your question: I bought the phone from EE

Will

[Leanne_T]

Hi @Willmoss

Thanks for coming back to us. 

Are you able to try a different SIM card to see if this works in the phone? 

Leanne.

[Willmoss]

Hi

my existing Uk SIM works fine in the phone ( if very expensively here in Australia) but when replaced with a local SIM the phone can't see it. | have tried the new SIM both  with and without the existing SIM but no luck either way.

[Katie_B]

Hi @Willmoss. 

When you were advised the phone is already unlocked was this via the Unlock an EE Device webform?

Katie 🙂