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5G Sim

carolcw
Visitor

‎25-11-2022 11:10 AM

I have a 5G SIM card in my iPhone SE 2020, but im staying in an area that doesn't cover 5G (I have checked this already with the EE coverage checker) how do I get my phone to pick up 4G instead?

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4 REPLIES 4
Leanne_T
EE Community Support Team

‎25-11-2022 12:46 PM

Hi @carolcw

Thanks for coming here. 

This should change for you without needing to do anything, do you have no service? 

Leanne 🙂

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Chris_B
EE Community Star
EE Community Star
In response to Leanne_T

‎25-11-2022 01:30 PM

@carolcw  Your device will pick up all connections 5G/4G/3G at present and 2G.  The device just switches over to each signal when it’s available you don’t need to do anything at all. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Bionic69
Established Contributor
Established Contributor

‎28-12-2022 04:39 AM

Hi Carol I could be mistaken but I didn't think the iphone se 2020 was a 5g phone i thought its just 4g . I do know that the iphone se 2022 is a 5g phone though !

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Chris_B
EE Community Star
EE Community Star
In response to Bionic69

‎28-12-2022 06:52 AM

@Bionic69   Don’t think it really matters now seeing as this was from 25/11/22. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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