cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Coverage in Woburn Sands

Christopher_G
EE Community Support Team

Update: 07 November 2024

Over the past few months, our engineers have been continuing negations with the site provider to arrange a date to access the area and start building the equipment needed for the mast. Once a date has been arranged and the build is completed, we can confirm an approximate on-air date for the new mast.

We will keep you updated on this post


Update: 16 August 2024

Over the past few months, our engineers have conducted surveys at multiple locations and found one area will be suitable for the equipment.

Our engineers have completed negotiations with the site provider and planning permission has been approved. We are working with the site provider to agree a date to access the area and start building the equipment needed for the new mast. Once we have accessed the area and the build is completed, we can confirm an approximate on-air date for the new mast.

We will keep you updated on this post.


Update: 24 May 2024

For the first location, our engineers are waiting for a decision from the legal negotiations with the site provider. Pending a positive outcome from the legal steps, we can start building the equipment needed for the new mast and confirm an approximate on-air date.

For the second location, following negotiations with the site provider to agree designs for the equipment, we have found the area will no longer be suitable for a new mast.

Our engineers have started looking at alternative locations and are currently conducting surveys to make sure the locations will be suitable for the equipment. Pending a positive outcome from the surveys, we can start legal steps to legally acquire the land from the site provider and start building the equipment needed for the new mast. 

We will keep you updated on this post.


Update: 03 May 2024 

Over the past few months, our engineers have accessed the area and completed the surveys and drawings for the first location and have started legal steps to legally acquire the land, and we are currently waiting for a response from the site provider. Pending a positive outcome from the legal negotiations, we can start building the equipment needed for the temporary mast and confirm an approximate on-air date.

For the second location, our engineers have completed amended designs for the power supply and submitted the designs for approval to the site provider. Pending a positive outcome from the designs, we can start legal steps to legally acquire the land from the site provider and start building the equipment needed for the new mast.

We will keep you updated on this post.


Update: 23 January 2024

Over the past few months, our engineers have completed surveys for the temporary mast and found the area will not be suitable for the equipment. Because of this, we’ve began looking for an alternative location for the replacement mast. We have found an area and are in negotiations with the site provider to access the area and complete surveys to make sure the location will be suitable for the mast. Pending a positive outcome from the negotiations, we will start legal steps to legally acquire the land and start building the equipment needed for the new mast.

For the second location, our engineers are working with the site provider to agree a date to access the area to install the power supply and start building the equipment needed for the new mast. Once we have a date to access the area to install power supply, we can confirm an approximate on-air date for the new mast.

We will keep you updated on this post.


Update: 27 November 2023

Our engineers are waiting for the outcome from the legal negotiations to access the area and complete the surveys required, to make sure the area will be suitable for the temporary mast. Pending a positive outcome from the negotiations, we can start building the equipment needed for the new mast and confirm an approximate on-air date.

For the second location, our engineers are working with the site provider to agree a date to access the area to install the power supply and start building the equipment needed for the new mast. Barring any unforeseen delays, we expect to have a build date by early 2024. Once the power supply has been installed and the build is completed, we can confirm an approximate on-air date for the new mast.

We will keep you updated on this post. 


Update: 04 October 2023

Over the past month, our engineers have been unable to access the area to complete the surveys required at the location for the temporary mast. We have started legal negotiations with the site provider to access the area and complete the surveys. Pending a positive outcome from the negotiations, we can start building the equipment needed for the new mast and confirm an approximate on-air date.

Our engineers have completed surveys and electrical tests at the second location, and have found a new power supply will be required for the new mast. We are working with the power company to arrange a date for the power supply to be installed and to start building the equipment needed. Once we have a date for the build to start, we can confirm an approximate on-air date.

We will keep you updated on this post. 


Update: 07 August 2023

Our engineers are progressing with the temporary site and, barring any unexpected delays, we expect the mast to be on-air by December 2023. To improve coverage to the area until the temporary mast in on-air, we are looking to deploy a smaller and easier-to-install temporary mast in the area to improve coverage in the meantime. This won’t offer the same level of coverage as the larger temporary site we’re installing, but will help bridge the gap until then.

Over the past few weeks, we have located a new area for the mast, we are completing surveys to make sure the area will be suitable for the equipment to be installed. Pending a positive outcome from the surveys, we can start legal steps to acquire the land from the landowner and start building the equipment for the new mast.

We will keep you updated on this post. 


Update: 20 July 2023

Our engineers are progressing with the temporary site and expect the mast to be on-air by December 2023. To improve coverage to the area until then, we are looking to deploy a tactical solution to provide signal before the temporary mast is on-air.

We are still progressing with two new sites and are in the early stages of gaining planning permission at the locations. We expect all work to be completed by the end of 2024.

We will keep you updated on this post.


We are aware of a signal issue that is affecting some of our customers in the Woburn Sands area. Our mast in the area had to be removed from the existing site in June 2023, as this was requested by the landowner.

To get the coverage back to previous levels, we’re looking at two new sites and we’re in the early stages of trying to gain planning permission. We currently estimate that the work will be completed by the end of 2024.

To serve the area with the best possible coverage in the meantime, we have identified an area for a temporary site and are awaiting an agreement on terms so that we can continue with our plan to build. Barring any unforeseen delays, we expect the temporary site to be up and running by December 2023.

We will keep you updated with progress here.

We’re sorry for any inconvenience caused. In the meantime, you may be able to use WiFi Calling to make and receive calls and texts over a WiFi connection. 

For information on who can use WiFi Calling and how to set up this service, please see our EE WiFi Calling: All you need to know, article.

42 REPLIES 42
Wavendonautos
Visitor

This is unacceptable service being that EE had circa 3 years notice of the removal of the mast at Deethe Farm. What compensation is available to customers now that phone service is poor? As a business customer this is affecting day to day operations. WiFi calling is not suitable all of the time and call quality is still poor even with wifi calling. 

Katie_B
EE Community Support Team

Hello @Wavendonautos

If you wish to discuss your account please give us a call and our customer care team will be happy to look into this for you. 

Katie

iancalderbank
Established Contributor
Established Contributor

I'm in the exact same local area and have the same problem. Coverage went down the toilet 2 weeks ago. Have just spent an hour the phone to tech support, I work in telecoms design myself so I was able to give  fairly comprehensive explanation of the behaviour , I am hoping your engineers will take this seriously.

there's a  issue making it worse which is that since this closure, I see all our EE and PLUSNET (EE MVNO) phones are connecting to cells 28937 and 30775 (checking using Cellmapper) in Redmoor, Milton Keynes, which is more than 5 miles away and gives frequent call drops / call failures. Basically unusable. It doesn't make sense to connect to one so far away,However, even with the closure of the cell referred to, there several are other cells that are nearer to Woburn Sands than Redmoor.  if some of the nearer cells could be tuned to serve Woburn Sands that might be adequate.

Please don't suggest Wifi calling is a solution. Not all phones do wifi calling. Not all sim card plans do wifi calling. people want to use them as mobile phones (clue in the name).

Please provide a working local coverage solutions for Woburn Sands customers , and do not wait 6 months to do it.

 


@iancalderbank wrote:

if some of the nearer cells could be tuned to serve Woburn Sands that might be adequate.


It's an interesting point - there are processes in-place for dealing with decommissioned sites, which are never ideal.

Optimisation of the remaining sites in the area will be part of that, but much could depend on whether physical alterations (tilt changes, for instance) are needed, and whether that degrades the overall service in an area.

johnny_y
Visitor

I was on the phone to tech support for half an hour the other day about this problem. 

I alerted the EE representative to this post and they said that the mast dates above affected 3G and not 4G, and that there’s only a temporary problem with the 4G mast. They said it should be resolved by the end of July. 

I got one month refund for the drop in service. 

iancalderbank
Established Contributor
Established Contributor

hmm, that doesn't match what they told me yesterday, so at the very least there is inconsistent information available to customer services. I went for a cellmapper "war-walk" around the west side of the village this morning, got mast 28000 (MK Tillbrook) for some time, which was a reasonable signal, but most of the time I'm getting masts much further north or west in MK, which is very poor.

I've got a problem ticket raised which they said would go to engineering, so hopefully there will be a clear technical answer.

Ee people: cell 32142 is on the side of the Swan pub in the centre of Woburn sands. I just took a picture . Two antennae right next to each other at 45 to the vertical and pointed down? Large coil of cable, looking like its been moved  ?I don't lock on to it until within about 100 yards. This would surely give assistance to the coverage issues if it was working properly.  Can you get this to the right people?

20230705_201618.jpg

well, I got my problem ticket response.  "Network update: We could not find a problem in MK17 8QW. This may have been a one off and we therefore recommend you restart your device. If you are still having problems, please call us on 150"

come on EE. please make an effort.

BRIVETT
Visitor

Christopher

This is simply far from acceptable - Business or home users - I pay for a service, here and I am no longer getting it.

Please expedite the temporary fix within 14 days.

I note that zero effort has been made to contact account holders such as us within the affected area.

It sounds like now is the time to switch suppliers - 20 years now with Orange then EE...

What a poor excuse for service.

Barry Rivett