Reduced Signal

RoccoLogic
Visitor

Hey guys,

Has anyone else in the last 2-3 weeks had a sudden drop in mobile network signal to almost nothing.

My phone tells me I have 5G almost all the time inside and out, but zero or 1 bar of signal most of the time and can hardly ever connect to anything. If I can it's desperately slow.

I'm in the South East, I have no idea what has changed but it's horrendous.

Cheers!

 

1 REPLY 1
bristolian
EE Community Star
EE Community Star

This is highly likely to be a localised issue, although there's a popular misconception that "only 1 bar" is automatically a bad thing and the cause of poor data speeds or call quality when that's not necessarily the case.

In the first instance, use the online coverage tool at https://ee.co.uk/help/mobile-coverage-checker to "check service status" and then "report a problem" if one's not already listed.

For the sake of testing, check whether you are able to make & receive calls OK - this is a good test of whether you fundamentally have network coverage and this is potentially just an issue of data speeds.