Hi.
I recently bought a pixel 10a directly from EE and paid outright, 27 years loyal service. My SIM only plan is Smart SIM 100gb including a swappable freebie, my previous pixel 8a was not 5g+ compatible but the 10a is, I called EE CS last week to query if they could activate 5g+ for me? The lady explained my SIM would need upgrading and then it will be 5g+ on my phone, so I registered it online to activate it although she said that wouldn't be necessary as it's pre linked to my account and number but she was wrong and I had to register the new SIM card, okay but it still hasn't activated 5g+ I've looked at the *#*# dial code and NR SA is not an option and in ABOUT PHONE -SIM DETAILS it states 4g voice calls which is same info as previous 5g SIM, I called back to CS and another lady stated EE can't physically turn on 5g+ from their end as it depends on phone capabilities but she agreed pixel 10a is on their list of approved handsets but couldn't help me any further, truthfully I feel I was lied to by CS and left hanging for any future rollouts to multiple customers if their phones meet the tech requirements, I mean why on earth did I need to even replace the old 5g SIM which shows exactly the same network connection as the SIM Upgraded? They never disputed my monthly plan is not eligible and agreed as the new phone was from EE I should qualify anyway, my question was if it can't be switched on by EE at present how can it be switched on if I upgrade to Full Works especially if it's on same pixel 10a? So obviously they can and do tick certain boxes on accounts, also unbelievabley since replacement SIM arrived it now states on app and online I'm not eligible for any upgrade, SIM plan or handset, it's like they've messed up my account details! I can live with no 5g+ but I was led to believe I will have it after new SIM arrives. Wrong and confusing information is not only annoying but misleading too. Any thoughts?
