Smart Hub poor speeds to devices and dropping out

[Iamlee]

Hi..

Changed from virgin 500 to EE 900 a month ago and so far been really disappointed with the speeds to devices and laptop teams meeting or PS5 frequently dropping out and lagging.

I think I have included the information need.  How can I improve this to a more stable and faster wifi connection... unfortunately hardwiring everything is not an option at this time.

 

 

[Iamlee]

 

 

 

 

[Iamlee]

https://www.thinkbroadband.com/speedtest/1753888244764707555

And her is the other link.

https://www.thousandeyes.com/product/connected-devices/?utm_source=samknows301

[JimM11]

@Iamlee So you are aware your posted pictures until approved are not available for general viewing, your think broadband is fine to see and for sure on a terrible wireless wi-fi connection test! Are you sure you are on a EE900 speed!

Run this test below, and watch out for packet loss and poor upload speed!

https://speed.cloudflare.com/

[Iamlee]

Sorry I wasnt aware about the photos.

Here is the results of that test you suggested.

Your Internet Speed

Download 100 Mbps

Upload 14.9 Mbps

Latency 69.4ms 82.2ms 69.0ms

Jitter 5.35ms 159ms 4.35ms

Packet Loss 6.40%

Video Streaming: Good

Online Gaming: Poor

Video Chatting: Average

[JimM11]

@Iamlee No problems they will get looked at when one of the stars approves, but you do have a poor wireless wi-fi so need to get on top of it. 6.4% packet loss and poor uploads just not going to cut it!

[XRaySpeX]

Don't worry, the images were awaiting approval. I have now done so & they should appear soon.

[XRaySpeX]

On what device are you speedtesting there & how far from the SH+ router is it?

[Iamlee]

S23 ultra and I was about 1m away from the hub with nothing between  us.

A Speed test earlier on my PS5 came in at 218 Download.  The PS5 is about 2m away from the hub but 1 internal brick wall.

Can try on laptop or Honor pad 9 or older samsung tablets.

[XRaySpeX]

That is poor but I'd trust the TBB speedtest more.