EE TV mini box channel quality issues

[RPTrewls]

Our EE TV mini box is glitching. I can view anything via my apps so obviously there are no problems with the broadband speed , wifi or cable connections etc. However live TV does not work at all. I can see the guide with loads of channels but when I try to play one I just get a black screen or a pixilated jumpy image and sound.
Our Pro box is absolutely fine. Issue started out of the blue 2-3 days ago. Help!

[Lesley_W]

Hi @RPTrewls 

Welcome to our community. 

Have you had any updates recently to the box or are there any to do?

Lesley

[RPTrewls]

We have checked that, none to do and none done recently that we're aware of. Its a bit of a strange one. I think it might be a wifi quality issue, although the box says signal is fine I have noticed poor performance on other devices. I have rebooted the booster hub in this part of the house. Next ill reboot the main hub.

[DarrenDev]

@RPTrewls your Wifi extender is reporting a VERY bad wifi signal, which would cause this issue.  Has it been moved? Or anything moved in front of it? Even pushing it to the back of a shelf, or hiding it behind something can affect the signal.