TV pro box Netflix app problem

[Gary2paws]

Problem with my EE TV pro box Netflix app.

This app keeps kicking me off Netflix after approx 4 minutes of watching on Netflix. This as been happening since end of March and after several reboots of both hub and TV pro box and a new box sent to me. This problem is still happening. 

Now I have been told that it's a Netflix update problem and they are trying to fix it. A call to Netflix and I was told they have no record of an update problem therefore, who is telling me the truth? Does anyone else have this problem? 

[Gary2paws]

Problem with my EE TV pro box Netflix app.

This app keeps kicking me off Netflix after approx 4 minutes of watching on Netflix. This as been happening since end of March and after several reboots of both hub and TV pro box and a new box sent to me. This problem is still happening. 

Now I have been told that it's a Netflix update problem and they are trying to fix it. A call to Netflix and I was told they have no record of an update problem therefore, who is telling me the truth? Does anyone else have this problem? 

[DarrenDev]

We have an ongoing investigation with Netflix into this issue. It's affecting a tiny number of customers, and they've yet to find the cause.

I've added your account to the investigation.  Sorry for the inconvenience.

(the other update problem you mentioned was resolved, and specifically prevented the app from even launching - not all issues would be briefed to all helpdesks)

[Gary2paws]

Appreciate you adding me to the ongoing issue. I've been using Netflix for look last year on my Pro box with no problems and I'm just finding the recent problem so frustrating and I just want it resolved. 

Hopefully soon 

Gary