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SIM cards & Porting

The place to ask your questions about SIM cards for any device. and porting your number

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O2 to EE porting issues

I moved from O2 to EE last week, applied porting when I bought sim. O2 sim has stopped working but EE sim is only functional partially.I can’t receive any calls or messages.all my financial services and work related services are tied to my number for...

Ali258 by • Valued Contributor
  • 2526 Views
  • 23 replies
  • 0 Helpful

EE PORTED PAC CODE TO WRONG DEVICE

EE ported my PAC code to wrong device so I cant get my original number on phone.  Told EE support but nothing changed yet.  Is there a quick way of getting hold of EE - spent hours so far on phone and shop. 

Resolved! Re: No service No Sim

Hi EE support team.My sim card is not working. My phone is showing ' No Sim/ No Service'.Yesterday a kind lady from the support team reset my network settings and the sim card worked, but over night it has dropped off again. I've tried reinserting th...

Don41 by • Explorer
  • 918 Views
  • 3 replies
  • 1 Helpful

Issues moving my BT number to EE

Hello, I have been facing an issue moving my by number to EE from BT.unable to reach customer service after calling twice. Is there any way to move the numbers or another method to contact customer service?when I signed up thought it would be seamles...

ashanthm by • Investigator
  • 1513 Views
  • 9 replies
  • 1 Helpful

Resolved! SIM PIN Required

Phone run out of battery and then once restarted, it requires a SIM Pin. I don’t have a record of this and was not told to keep any paper work or note down a code from EE when SIM was replaced last month. Please help, thanks.

Got new sim

Hello.I just received new sim from EE but I already bought a new sim from EE which I made on my contract as well. They told me when you get new sim just put it in the phone and call us and tell us that you want to put the old sim continue which is on...

Maira1 by • Visitor
  • 298 Views
  • 1 replies
  • 1 Helpful

Hello,

I have a Payg sim that I'm trying to link to my account but it's coming up with. We’re having trouble linking your productsYou can try linking again or come back later when we’ve fixed things.Did live chat with someone yesterday but they just told me...

Sim not provisioned

I had a new sim 3 days ago.  I changed to EE from tesco and keeping my number. I've put my sim into my phone and it says sim not provisioned.  I've also tried it inside a different phone which EE works on and it still says the same thing. I spoke wit...

Paget95 by • Visitor
  • 823 Views
  • 1 replies
  • 0 Helpful

Resolved! Nano Sim

I’ve just ordered a new phone and it only takes a nano sim. My current phone has a micro sim, I took out my sim to have a look and I gave it a slight push and it seems to be coming out. So do I need to order a new sim or not?

Lee313 by • Visitor
  • 843 Views
  • 1 replies
  • 2 Helpful
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