Transfer number - New PAY AS YOU GO SIM

[ukbcube]

I am considering to transfer my existing mobile number to EE. May I know if I can simply buy a new EE PAYG sim from Superstore and use that new sim to do the transfer using this page : https://myaccount.ee.co.uk/keeping-your-number

[XRaySpeX]

Yes.

[ukbcube]

Thank You. I just bought the new sim. May I know if I have to activate the new sim (i.e. add balance) before filling the form (https://myaccount.ee.co.uk/keeping-your-number)?

[XRaySpeX]

You need to activate it in the UK by making a call or text but a free service text to 150 will do.

[HelenaSiu]

Thank You. I inserted the sim and then i text "test" to 150. I received a response saying "You can text the following codes to 150......". Then, I texted "AL" to 150 and ee returned text saying " Your current balance as of..... ". I used Fast To Up online and tried to top up 10GBP using my Debit card but failed with message from my bank saying that "Reverted - The merchant cancelled this transaction. You have not been charged"... What would be the possible reason? 

[Katie_B]

Hello @HelenaSiu. 

Welcome to the community. 

Is this a new EE SIM?

Speak soon, 

Katie

[HelenaSiu]

Yes. I just bought it yesterday from Superstore. 

[Katie_B]

Hi @HelenaSiu. 

I'd recommend giving us a call. 

Our customer care team can be contacted on 07953 966 150. 

Katie