No Mobile connection

[Kayslay]

I recently transferred my sim from giffgaff on Saturday and I was told it would start working from Tuesday.

Right now I can't make or receive calls so I don't even know if the porting was successful or not.

I keep getting voice message that the number I am calling a number that doesn't exist but these were numbers I called regularly from my previous service provider.

Please how do I fix this?

[Schockwave]

Hello @Kayslay ,

Welcome to the community,

Has your giffgaff SIM card stopped working? If that is the case, have you rebooted your phone with the EE SIM card?

I take it you have the EE SIM card, otherwise it will not work as you need EE SIM card, to be connected to EE.

Otherwise I would suggested contacting EE and they will be able to take a look for you.

[Kayslay]

Hi schockwave

Thanks for responding

I have rebooted it several times today to no avail.

I guess I have to go back to the shop. I'm just upset that people who have tried to reach me and the people I would have loved to reach have been disappointed.

By the way the giffgaff sim isn't working anymore so I'm technically incommunicado, except online😃

[Leanne_T]

Hi @Kayslay 

You can try contacting our mobile care team by messaging us on the get in touch page and the team will help you get this looked into.

Or, the EE Store will certainly help you get this sorted. 

I am very sorry this has happened and hope this is resolved soon for you. 

Leanne 🙂

[Kayslay]

Thanks Leanne

I'd try it now

[Leanne_T]

Thanks very much @Kayslay 

Leanne.