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A place to give pointers and seek advice on using pay as you go.

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What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 22456 Views
  • 9 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 12685 Views
  • 0 replies
  • 6 Helpful

Resolved! EU charges

I have a pack that is for EU and UK. Do the changes to charges in the EU affect me. 

SIM Local Pack

Hello, I purchased a sim card from the airport with 60gbs internet, unlimited calls and messages for 30 pounds. The empolyee who helped me said that I can use the sim card till the 60 gbs of data end, only by then I should pay again or buy a new pack...

Bissa by • Visitor
  • 1603 Views
  • 3 replies
  • 2 Helpful

Resolved! EU Roaming charges 6th June 2023 Query

Hey, so I did a post about this a month or so back. So I currently have the £20 subscription pack, with unlimited calls, texts and 50gb data (with data rollover)I'm actually going away on the 8th June (so couple days time) where from what I can gathe...

eetom21 by • Investigator
  • 930 Views
  • 1 replies
  • 1 Helpful

Can't use data

Hello . I just top up £10 to my EE phone xxxxxxxxxxxx. But can't use data  [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]  

Resolved! PAYG pack changes

Hello there,Recently I noticed the PAYG packs got some substantial data bumps, which is great. But it quite go me suspicious when it states the speed will be capped at 25 Mbps. On the website it says this is applying to anyone getting a new PAYG SIM ...

GotRobbd by • Contributor
  • 2577 Views
  • 23 replies
  • 18 Helpful

Pay as You go Roaming Voicemail

Just had the news yesterday that from today, whilst roaming in Spain, charges  apply to both make and receive calls whilst abroad. Am scrabbling about now trying to find solutions but meanwhile want to turn voicemail off to avoid more charges. Sent a...

Jan577 by • Explorer
  • 510 Views
  • 3 replies
  • 2 Helpful

Roaming charges

 I was surprised to hear that EE started charging for roaming.I am so confused and I wonder why EE puts charges whilst other providers do not.As I am working for long periods abroad this is the last thinf I want to hear. On a call with EE last wekk, ...

TP1980 by • Explorer
  • 791 Views
  • 6 replies
  • 7 Helpful

EU roaming charges codes not workig

As of today you have introduced EU roaming charges but clearly you did not prepare for that. I have just texted twice ROAMEU7D and all I got in reply is you can text following codes to 150 for free while in the UK or EU……Links to roaming info are not...

Ewaa by • Investigator
  • 487 Views
  • 1 replies
  • 0 Helpful

Resolved! Pack not renewed

My pack did not renew and the HELP option does not provide solutions for this problem. 

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