Skip to main content
Forum FAQ's

Pay as you go

A place to give pointers and seek advice on using pay as you go.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Sign In to Post

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 554 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 752 Views
  • 2 replies
  • 8 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 24086 Views
  • 9 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 13208 Views
  • 0 replies
  • 6 Helpful

The credit account did not receive the top-up amount

In order to buy a data package, I recharged 10 pounds, and the credit card deduction was successful, but there was no record in the credit account. I then recharged 9 pounds, and after success, I spent 8 pounds from the credit account to buy a 2G dat...

TheoWANG by • Contributor
  • 617 Views
  • 1 replies
  • 1 Helpful

Pay as you go credit

My aunt recently passed away leaving £70 of credit on her EE pay as you go mobile.  My uncle hates modern phones and refuses to use my aunts phone as he prefers his own which is also EE pay as you go.  Is there a way to transfer the credit from my au...

DebraP by • Visitor
  • 334 Views
  • 1 replies
  • 0 Helpful

MY EE

i have been trying to top up my phone with the £15 pack for the past 2-3 months and it says payment was not successful, we have tried with a different card and choosing another pack, and it hasn’t worked for months, if i can’t get my credit back or i...

I want to confirm my payment

It says “Additional payer authentication required to complete your payment.” how i confirm it? I choose the pack of 15£  please help!thanksNoody

Noody by • Visitor
  • 307 Views
  • 1 replies
  • 1 Helpful

Top Up Credit was not used

Hi, so I topped up my phone by £15 yesterday so my data would continue to roll over. I had a message saying it had been successful and then this morning I have awoken to a message saying I still need to top up. But the credit it just sat there. I tri...

Pack

Zmiana pakietu. Czy stracę nagrody?

Tom3752 by • Visitor
  • 300 Views
  • 2 replies
  • 1 Helpful
Most solutions
More
Top Helpful authors
More