Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Subscription hasn't renewed

2 days since subscription renewal. Money has been taken, but 0 balance. Cannot use data, texts etc. I don't want to to pay another £10 to be able to use my phone. Any ideas? @subscription

No package on mums phone

My mum has topped up on her phone and her package hasn’t gone on

Credit

Why has my remaining credit disappeared?

Telephone call usage

I have just bought a pack but need to see list of my calls thst I have made. Can someone help

Resolved! top up

Hi, My son 's phone is out of data, I have top up money for him already but his upcoming subscription is on 29 October, what can he do to start the subscription now? He cannot send a text message because he had no data, thank you

Closing adjustment

Hi,EE deducted £9 from my account in the name of Closing adjustment.What is meaning of closing adjustment?After that my sim is roaming but unable to receive texts.Please guide/help to solve this.

Top

HiI paid 15 pounds for a package and received 50 gigabytes, 25 gigabytes and another 25 gigabytes as a gift. A month has passed and I want to renew for the same package. Will I receive the 25 gigabytes as a gift again? Because when I come to renew it...

Resolved! Cant top up

Whys my pin saying its not working when trying to top up

Italy / Spain payG subscription pack ?

Hello,Currently have a 8g, 30 day subscription pack expire at Nov 15, we will be going to Italy ay nov 1, will data / internet works or we need to pay extra?Thanks

Pas as you go pack not showing

Hi. I recently topped up £10 to my EE account, and after purchasing the £10 pack it still says on the app and on the 150 messaging service that I have £10 topped up with no data. However, I can still use the internet when I turn on my mobile data, so...