Non reflection of airtime purchased

[SeanDragz]

I made a cousin purchased an airtime worth 15 pounds for me on Thursday and until now it has not reflected. My number is XXXXX XXXXXX. 

 

 

[Mod Edit: Removed mobile number from public]

[XRaySpeX]

Your images cannot be approved whilst they show your mobile number to the world from this public site. Same goes for your post. 

[SeanDragz]

I got airtime worth 15 pounds on Thursday and it’s still not reflecting on my phone. I wonder what’s happening

[Christopher_G]

Hi @SeanDragz 

Welcome to the community

Is it possible the £15 paid for your pack? What does it say when you text BALANCE to 150?

Chris

[SeanDragz]

This is what I get;

Your current balance as of today 13:08 is £0.12. You have 157 minutes and 490 texts remaining until 12/01/2024 for your £5 Pack. Your remaining data includes of rolled over data. Your last top up was £10.00 on 10/12/2023 at 19:26. For more info on your packs, add-ons or free boosts, go to the EE app or ee.co.uk

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

Sent from my iPhone

[Christopher_G · Accepted solution]

Thanks @SeanDragz 

I'd recommend speaking to our Mobile Care team so they can check your payment and credit history. They should be able to find out what's happened.

Chris