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i can't change my pack

Tibor5
Explorer

I try change my plan and when i want to pay...i got this page.
I tried on my phone and my pc as well. Always freeze this step. I don't know why.
Any help?

Thanksfail.jpg

3 REPLIES 3
XRaySpeX
Grand Master
Grand Master

Are you trying to pay with a foreign bank card?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

I tried with my Wise card and after tried with my Lloyds card. Same error. 😕

Christopher_G
EE Community Support Team

Hi @Tibor5 

Welcome to the community.

Could you try on a different device or browser please?
Chris