Top up used different pack

Guf6f7h9m9r · ‎15-12-2023

Bought £15 top up as my £15 50gbs subscription pack ran out and it bought a £15 8gbs pack automatically I need the data for navigation for my job 8gbs does not cut it there was a few issues with my pack on first day I got it which I sorted in store crazy there's another problem in only a month

James_B · ‎15-12-2023

Hi @Guf6f7h9m9r,

Welcome to the EE Community. 🙂

What response do you get if you text AL to 150?

James

Guf6f7h9m9r · ‎15-12-2023

12gbs of data 4 being rolled over from last (out of 50gbs) unlimited calls and texts thats all

James_B · ‎15-12-2023

Hi @Guf6f7h9m9r,

I'm not sure what's happened there, after the three month promotion period ends, you should revert to the 25GB pack.

I'd recommend contacting Customer Care on 150 so a member of the team can take a quick look at your account.

They'll be happy to help. 🙂

James

XRaySpeX · ‎15-12-2023

What was the full AL response? Sounds like you switched to the £10 pack.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Guf6f7h9m9r · ‎15-12-2023

Your current balance as of today 13:38 is £2.00. You have unlimited
minutes, unlimited texts and 12.2GB remaining until 15/01/2024 for your £15
Pack. Your remaining data includes 4.2GB of rolled over data. Your last top
up was £15.00 on 15/12/2023 at 00:28. For more info on your packs, add-ons
or free boosts, go to the EE app or ee.co.uk

For info on our other Text Services, reply HELP or go to
ee.co.uk/textservices the exact message