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Wrong topup number

AbdullahF
Explorer

‎14-12-2023 09:15 PM

I have two PAYG lines. When I use the mobile app (Android) and try to top up my second line (selected from the drop down list), the app takes me to the top up payment page (via web browser) with details of my first line instead!

Because of this, I have topped up my first line twice rather than both lines separately. I also read that there is no option to refund to transfer credit to another PAYG line?

0 Helpful
2 REPLIES 2
Christopher_G
EE Community Support Team

‎15-12-2023 08:20 AM

Hi @AbdullahF 

Welcome to the community.

I'm sorry to hear that. If you speak to our Mobile Care team, they'll do their best to help.

Chris

0 Helpful
XRaySpeX
Grand Master
Grand Master

‎15-12-2023 05:17 PM

Have you tried to this via your online MyEE, not the app?

Whenever I select a lower no. from the drop-down & go to Top-up, either by Manage your plan or Plans & Subs it always offers to top-up the no. I selected. There must something wrong with your MyEE.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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