Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Do you have expiration date?

I bought a sim card, but now I don't want to use it. Do your cards have an expiration date? I mean, is there an expiration date for activation?

Pay as you go credit

Hi I paid £15 and bought a pack when ordering my new sim but when I’ve just put it in it only credited £10, so I have to wait for mu old number to transfer to get my £15 pack

PACK30

PACK30 ……. I reply “YES”, but it was not automatically updated! Why?

Resolved! Packs and PAYG Balance

Until now I have used my phone for a few calls and mostly SMS. For various reasons I have topped up my PAYG balance so that it currently stands at about £70.However, I'm considering buying one of the monthly packs (£5 or £10, probably), as I need dat...

Activate pack

Hi guys! I wanna buy pack20 i already top up with 20£ but when i want to buy pack20 I didn't recive the confirmation. Still have 20£, what can I do to activate? Anybody Who know help me pls.

Resolved! How to get 30% off

'Get 30% off one of our SIM only deals when you switch to pay monthly.'How can I get that？

Re: How to retrieve an old mobile telephone number

Hi i have this issue as well, i topped up 2 days ago and support said it reactivated my number, and yesterday they said i was able to order a new sim which i did and i have not gotten any notification about it.Today i contacted support again and now ...

Resolved! Top up my iPad pay as you go

I bought my son a pay as you go SIM card so he could use his mobile date while out and about however I paid for a £10 top up but I cant use the e voucher as the iPad will not let me text 150 please help

How can I top up?

£20 worth of new PAYG subscription pack just suddenly disappeared

I bought a couple of PAYG SIM cards on the 12th and 13th last week from an EE store, each loaded with £10 subscription pack and I was able to use them from day one without any issues.I had two GiffGaff mobile numbers ported successfully yesterday to ...