Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Can i add a phone on to my contract but no sim?

Facing issue for online subscriptions

I am new user of EE my first month add on package is expired now i want to make new plan and package but when go online the page doesn't show adds on offer and details it says sorry some of issue are there i already registered and download app please...

"Stop pack" text ignored

I left the UK on October 4th and sent a "Stop Pack" from my phone to cancel my pack. I now see that the Pack was renewed on Oct 13th despite me cancelling it. How do I get the refund?

Bills

Hello, just received my SIM card I got the pay as u go pack. How do you pay for it after putting sim in phone?

Keep my existing EE number with a new device purchased from EE online

I want to buy a new device from EE online shop, using simple pay as you go, no contract. I currently have an EE mobile number on my old pay as you go phone. How will I be able to keep my existing EE number, this is not explained at check out. Than...

Rollover not applied on PAYG

On a PAYG sim, with a £10 SP that had expired 6 days previously but there was 8GB remaining which should be rolled over into the next SP. The online page stated that if a SP was purchased within 1 day the 8GB would be rolled over (as there are 7 days...

Resolved! Unable to Buy Pack Abroad

Hi all,I am currently living aboard for a few years and maintaining my UK number. I have previously Top-Up and bought Pack through my EE account online every few months to keep my number. However, this time, I managed to top up but I am unable to bu...

Resolved! Mini wifi 4g SIM

Been provided a PAYG mini wifi and SIM to allow me to work remotely. Tried to top up SIM card but comes up with a fault. Is there any way to check if a SIM card can still be activated? (I have no idea how old it is and appreciate they arent active af...

Content lock

Hello,I am just wondering why i cannot see anything on my ee app i can not see my payments and can't see any packs on there too its just showing a locket on there which is strange because i am way over 18 and i am the account holder as well