Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

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I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Can you see what your credit has been used for?

Hi,I topped up £10 on my daughters PAYG sim on the night of 4th Oct, the text confirming the top up came through. The following morning a text comes through saying she has 20p left...Is there anyway to see what the credit has been used for? Just wor...

I need help i have put in a 10 pounds top up as i always do and it hasn't worked

Resolved! Pay Monthly Sim Only

HiI am thinking of purchasing a pay monthly 125 gb download sim with max speed 100Mbps to use in my Huawei B535 router.Will this Sim work OK in the router.Thank you

Re: Phone unable to recieve calls or call 150

I have a similar problem, and the system allowed me to top up and got the text confirming it, but the SIM is still not usable.

Resolved! Roaming

I am in Germany and l am having difficulty to get Roaming calls

Resolved! Re: Buy data for someone else

On pay as you go

Resolved! Content unlock failed

Content unlock fail

Resolved! Reducing my PAYG package - will I lose unused data

I currently pay £20 monthly for a PAYG package but I'm not travelling as much as I was and want to reduce it to the £10 pack, however I have a lot of rollover data still ( 60gb) and want to know if I will lose this when my pack renews to a £10 pack?

Top up failure

I purchased £15 of top up for my daughter’s phone to carry on with the deal she’s got. The payment was taken out of my bank account and I had a digital message saying top up was successful unfortunately, it has not gone onto my daughter phone. As yo...

Resolved! How to recharge an EE line as a first timer

I sincerely can’t or do not know how to pay for data or calls on EE.how can a new person understand the process without an already existing account ?