Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by EE Knowledge Specialist
  • 887 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by EE Knowledge Specialist
  • 1260 Views
  • 7 replies
  • 10 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 25296 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 13570 Views
  • 0 replies
  • 6 Helpful

Using ee abroad with an old flex plan confusion

I've spoken to customer services today and it is not possible to add the roam from home to old ee flex plans, therefore you have to pay the premium costs when abroad if you are still on a flex plan. This was not communicated by EE when the new roamin...

Twallis1 by Visitor
  • 595 Views
  • 1 replies
  • 1 Helpful

Can't make a payment

When I give the information from my card, it needs additional payer authentication. And I cannot complete the transaction: 

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mabi by Investigator
  • 549 Views
  • 6 replies
  • 3 Helpful

Do I need to switch to the new pack myself?

Right now I'm still on 30gb for £20 and have been on that for the last 6 months, along with the free 40gb offer, but that runs out tomorrow.So do I change over to the 50gb for £20 pack or is that automatic, because it's the same price?Also will I sti...

JAY0932 by Investigator
  • 449 Views
  • 6 replies
  • 2 Helpful

Resolved! Top up

Bought £20 credit in a Morrisons supermarket last week. The receipt states it has been applied, but the balance still says £0.00 credit. What happens with this please? 

SMD45 by Explorer
  • 810 Views
  • 4 replies
  • 2 Helpful

SIM card

Hi, I have SIM card 20pounds pay as you go Trying to set it to us abroad in Portugal No internet connection 

458 by Visitor
  • 324 Views
  • 1 replies
  • 3 Helpful