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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 2012 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 3169 Views
  • 7 replies
  • 10 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 28985 Views
  • 11 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 14817 Views
  • 0 replies
  • 6 Helpful

Resolved! Cancel automatic payment

I’m Going back to my country and is not coming back to the UK, how can I stop the automatic pay each month 

Fanny18 by • Investigator
  • 1856 Views
  • 14 replies
  • 4 Helpful

Resolved! Pay go

For the pay as you go card, does the top-up balance count as the consumption record within 180 days? Or do you have to make a phone call or send a text message or buy a data package?

Sakura007 by • Contributor
  • 2960 Views
  • 6 replies
  • 4 Helpful

France roaming add on (pay as you go)

I'm currently on a pay as you go and since signing up my app/site dashboard has not been able to give me a read on my plan status. I'm currently in France and the site/app keep giving me an error message every time i try to add on credit to access my...

meta11 by • Visitor
  • 640 Views
  • 1 replies
  • 1 Helpful

PAYG sim delivery and cancellation

I ordered a PAYG sim online recently, but am wondering how it is normally delivered. The website says 2nd class royal mail service, but it hasn’t arrived after 5 business days. There also does not seem to be any helpline available or tracking service...

Transferring from pay as you go to monthly contract

Hi there, as the new Iphone 15 has come out, I want to upgrade from a pay as you go sim to a monthly contract. I was just wondering if I preordered the phone online, what is the easiest way to transfer my number over to the new phone ? Does anyone kn...

j0yball by • Contributor
  • 1593 Views
  • 3 replies
  • 0 Helpful

Changing payment card

My daughter has my payment card on her EE payment details but wants to change it over to her payment card. When she tries to add a new card it says needs additional payment authentication. 

Ap70 by • Explorer
  • 703 Views
  • 3 replies
  • 0 Helpful

What's the prob?

I have £15 and i want to activate the PACK15... and say to me you need to buy credit BUT i have already!!!!

DanielSec by • Investigator
  • 386 Views
  • 1 replies
  • 1 Helpful
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