Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by EE Knowledge Specialist
  • 1349 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by EE Knowledge Specialist
  • 1811 Views
  • 7 replies
  • 10 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 26358 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 14043 Views
  • 0 replies
  • 6 Helpful

Resolved! credit

Hi allThe EE website is telling me that my data pack which costs £10 won't renew because there isn't enough credit in my account but the same site is also telling me I have £15.15 credit. I've tried texting now to 150 to restart my pack but it's stil...

fiveskinz by Contributor
  • 1347 Views
  • 15 replies
  • 5 Helpful

Resolved! Chargeable activity - Reload

Hi,Is reload (top-up) alone is considered as an chargeable activity? I would like to keep my line active beyond 179 days and thought of just reloading it before it hits 179 days. 

leekhaan by Explorer
  • 479 Views
  • 3 replies
  • 3 Helpful

Resolved! New sim card

Hi I've got a new sim card because I want to change my phone number and the one I am carrantly using has credit on how do I transfer credit from my old number to my new number.

Top up

I have topped up £15 and my packs usually renew but it hasn’t and wants my bank details again 

Mia3003 by Visitor
  • 309 Views
  • 1 replies
  • 1 Helpful

Roaming charges

I've added another SIM to my phone and got this text once it was activated.My question is...Does my package include roaming charges?? Thanks  

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Resolved! I have a problem with my card

I have a problem with my card. I paid a £10 voucher yesterday. And they are still not reflected in my card. I can't call anywhere. My card is blocked

Daniboi79 by Investigator
  • 435 Views
  • 5 replies
  • 2 Helpful

Resolved! Top up using a voucher

Hii was wondering if you can still use a voucher to top up as it only says you Top up online using a credit card  

Zee14 by Visitor
  • 30018 Views
  • 15 replies
  • 5 Helpful

Resolved! Sim Card hibernating

My sim card is hibernating, or lost I can't tell if it's lost alreadyPeople try to call me and it doesn't go through, how can I fix this. I have topped up and my account says I have £5

Resolved! Subscription Pack incorrect order

Why do I have a subscription pack that I never ordered? I’ve been charged the last three months for this and just caught the payments via my direct debit statements. I only ever buy add ons and monthly PAYG as I live and work abroad for much of the t...