Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Subscription pack not loading

I've gotten a new EE sim card and I have topped up as it says to do, but my chosen pack has not loaded. I topped up 2 days ago and it still hasn't loaded. I've tried calling 150 but my call disconnects after 30 secs as the signal isn't very good wher...

Resolved! payment details

HI, may i know how to stop renewing automatically subscription every month

subscription package

hello, I turned off card payment and turned off the subscription package, why will I be charged money from my bank card?

Pack not starting

I put 10 pounds on last night and this morning it still says I have 10 pounds credit but my pack hasn't started and it says I haven't topped up for it.

Resolved! Re: Topping up another user's EE pay as you go mobile

can I top someone else’s phone up with my phone credit

Resolved! ACCOUNT AND BILLING

Why it’s disconnected from wifi and why it’s not opening EE APPLICATIONS

Need to prove my number is pay as u go to collect my casino wins

Activating new SIM does not work

Hi, I have an issue with my SIM card. I bought a £10 package (unlimited texts and calls, 8+12GB) and created an EE account via the link in the SMS, as well as added my phone number. However, when I tried to activate the SIM card, it didn't work. On m...

EU Roaming

I am Pay as You go. I have an option to purchase an add on (£20) for 5GB data for 30 days for usage in UK & EU. Does this include roaming cost or do I need to pay for that as well?

Proof of ownwership of EE number

Hello, I have a PAYG EE phone number, and I was wondering how I would go about proving that this is my own number, if I needed to do so? As a PAYG customer, I don't get any bills through the post. The only correspondence I get is emails & texts fro...