on pay as you go should have got 1gb of free mobile data starting 1st

[stonewales]

paid £10 last month and should have gotten 1gb of free mobile data to use and its showing on my account but unable to use it.

I have not changed any settings on my phone and have a good signal when out and about and was working last time i got free mobile data this was before changing from 4g to 5g sim..and yes my phone is 5G..

[XRaySpeX]

Why have you been given 1 GB of free mobile data?

What does texting AL to 150 from your no. fully report verbatim (it is free)?

[stonewales]

made a £10:00 top up 09/10/23 so should have the free 1024MB and 400 text for free starting on the 01/12/23 like it shows in the picture but the mobile data is not connecting when out.

your current balance as of today 05:41 is £$$.$$. you have 400 texts and 1024MB remaining until 01/01/2024 for your 400 text and 1GB data. your last top up was £10.00 on 01/12/2023 at 01:31. for more info on your packs, add-ons or free boosts, go to EE app

[stonewales]

And when i go to my EE account page it shows this showing ive no data left ..which is wrong how do i get this sorted out..

[XRaySpeX]

Well, you do have 400 texts and 1 GB data to use by 1st Jan. 

[Leanne_T]

Hi @stonewales 

What happens when you try and access data? 

Leanne.

[stonewales]

nothing the app wont connect out to the internet 🙂

[Leanne_T]

Can you access other apps and web pages @stonewales? 

Leanne. 

[stonewales]

Yeah all the app open but say cannot connect while using mobile data and the apps worked before changed from my old EE sim to the 5g sim

[Leanne_T]

Thanks @stonewales 

I would suggest giving us a call on 150 and the team will get this looked into for you. 

Leanne 🙂