on pay as you go should have got 1gb of free mobile data starting 1st

[stonewales]

paid £10 last month and should have gotten 1gb of free mobile data to use and its showing on my account but unable to use it.

I have not changed any settings on my phone and have a good signal when out and about and was working last time i got free mobile data this was before changing from 4g to 5g sim..and yes my phone is 5G..

[stonewales]

all apps com eup l;ike this in the pictures

[stonewales]

I think that EE have not given me my 1024mb of free data as it shows under top tasks ..

[Leanne_T]

Hi @stonewales 

Please give us a call on 150 and the team will get this looked into for you. 

Leanne 🙂

[stonewales]

account was still 2g account they just changed it on the phone and now getting 8gb of data nd 500 text for same money so happy 🙂

[Leanne_T]

Thanks for coming back and letting us know @stonewales 

Leanne 🙂

[stonewales · Accepted solution]

Right they upgraded my account to 4g one which 8 GB data and unlimited Texts allowance for same £10 pay as you go credit only problem is still no connection to the internet - unless using WIFI at home ..Now i get phone calls and texts fine so phone is working and use my online apps when using the WIFI at home but i am getting no mobile data connection at all..

[Christopher_G]

Hi @stonewales 

Is mobile data switched on in your phone settings? Does it show a 4G connection?

Chris