This is the second time I've had to visit the community section to try and perform one of the most simplest of tasks and add an add on to my PAYG number.
I started from the app at 3pm and its now 3.45pm and I'm still messing around struggling to locate the function on the app and the website. I've tried two different devices and all I've gotten is a headache from trying to work my way around it.
You use the app, it tells you that the action must be completed via the website, so you're redirected to the website. A page loads up showing my accounts to which I would usually click on see full usage and then be given the option to add an add on. It's not there anymore and I'll im shown is the usage for me other account used as data only.
I've looked everywhere, Ive clicked on plans and subscriptions, ''manage account'', tried to look for the ''menu'' , tried to look for anywhere that says ''add ons'' at this point but nothing. The closest I got was for my other account which is on a rollover contract and is solely used for data. There is a section which says ''Do More'' and get add ons.... but this is not where i want to add one. I want to add it to my PAYG number which doesn't even appear in the services I have with EE.
Can someone please let me know how I can carry out this simple task?
I'm guessing EE makes it difficult for PAYG users because they aren't contracted / heavy spenders. Truth of the matter is , I am not inclined to opt for any other services with EE until they sort out the website and the features.
If you're going to support an app, please make sure the app can execute customers requests and can make our lives easier not the other way around.
Looking forward to your reply.
