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Website Layout & App Errors

627TIN
Investigator
Investigator

The EE website and app are appallingly bad for usability, layout, speed etc etc, they both constantly throw up errors, amongst many the Bad Gateway error is most prevalent on the website if you use the browser back button instead of the link to go back coded in by the website developers.

The “it’s not you it’s us” and “we’re trying our best to fix this” alerts  happen on any page however especially on the plans and subscriptions pages.

You’d think a paying your bill button or link would be better displayed and more obvious.

 I could go on and on however it seems this subject has plenty of coverage already.

 

 

 

 

4 REPLIES 4
James_B
EE Community Support Team

Hi @627TIN,

I'm sorry to hear you're having problems navigating our website.

Are you able to share any URL's of pages where you are seeing these issues?

Does clearing your cookies and cache or using a different web browser resolve the issue?

James

IMG_0551.jpeg

Yes I cleared my cookies, yes I cleared my history, quite patronising that!

Your response implies the fact that the website is bad is a revelation?

Very funny indeed 

James_B
EE Community Support Team

Hi @627TIN,

I'd be happy to look into the issues you're seeing if you can share any specific examples.

James