EE app and website

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Website Layout & App Errors

The EE website and app are appallingly bad for usability, layout, speed etc etc, they both constantly throw up errors, amongst many the Bad Gateway error is most prevalent on the website if you use the browser back button instead of the link to go ba...

Web site is a joke

Seems to have faults daily. Today I have something stuck in my basket, I delete it and it takes me away from the page, I click on shop, sim only and it takes me back to my basket with the item still there. Have cleared browser history etc but has mad...

App and Website almost unusable - impossible to talk to anyone

I went to see about adding an accessory to my account on the website and app and I am just stuck in a loop. All it does is give you the option to checkout adding to your monthly payment and then it either tells you to login and then takes you back to...

Resolved! Roam abroad pass

I have 5 numbers on my account- mine, my husband’s and those of my 3 children. Do I pay one monthly roaming fee for all, or do I pay a fee for each number? Thank you!

BT and EE Separate accounts

I have BT Broadband in my main accountI also have an EE PAYG mobile phone in another account.Is there a way of linking the accounts together?

On my EE on app and website.

Why does it show the website that my EE TV service is linked on my EE mobile account and when I go to the my EE app it it don't show my TV services as it says get TV and sports?

Resolved! Re: Cannot view plans and data usage on myEE app

Only just signed up to EE from Giff gaff, and have to say for a big company your app is atrocious. Just hoping your service is better. I can’t find anything to do with my account or usage on the app it just wants to sell me something.

Latest app crashing

Hi latest EE app update cannot open. Has my trusty old S6 been obsoleted?

Re: Live chat

I am trying to log in to my account

Home page not loading

On my laptop I can login to EE but the home page won't load. I get a message - we're working on it .... please wait a minute and refresh.(2005)It's been like this for over a week. After logging in I can see my profile details but not view my plan bu...