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How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by • EE Community Support Team
  • 617531 Views
  • 0 replies
  • 14 Helpful

Resolved! App - can't top-up or manage account

Downloaded the app and I do not have an option to manage my account at all, even after linking my number all I can see is to buy phone, broadband and other stuff but there is no option to see my balance or top-up. Everything works fine via website an...

SaiZaro by • Explorer
  • 827 Views
  • 2 replies
  • 1 Helpful

Re: Bill

I cannot see my bill or link my broadband/ tv products .Help.Peter ***** GB******* [mod edit: removed personal details from the community]

Linking mobile and broadband accounts.

I am trying to link my mobile and broadband accounts for use on the app. I do everything correctly and enter the correct details but get an error message saying to try again later and an implication that the fault is at EE's end. Have been trying for...

pec771 by • Explorer
  • 602 Views
  • 2 replies
  • 0 Helpful

Can’t see plan

I cannot see my plan when I log into my EE account. I have tried via different browsers, I have tried deleting g the app and re installing it I have tried a different phone / laptop and still same issue. I get my plan details when I text to 150.Can s...

How often does EE update their Online Shop

I often look through the store and notice that not much changes throughout the month, and prices always seem to stay the same, and the availability of products very rarely changes. So I am just wondering how often and when do EE add, reduce  or take ...

tr1p77 by • Contributor
  • 936 Views
  • 1 replies
  • 0 Helpful

Linking phone to myeebusiness/account

I have just switched our business phones to EE and I am trying to link my phone to the account. I tried twice online and it came up with an error "trouble linking account", tried texting 150 and got no response so text App to 150 and got the app down...

Scout73 by • Explorer
  • 504 Views
  • 2 replies
  • 0 Helpful

My EE app is failing

Hello there,I wonder is it possible to talk to any of the dev team? My online EE ID seems to be screwed.  It's got two broadband accounts linked to it.  Everytime I call 150 to remove the wrong one, they say they've done it, and wait 24 hours it'll b...

EddG by • Established Contributor
  • 547 Views
  • 2 replies
  • 0 Helpful

Resolved! Final bill and access to bills.

I've left ee and my numbers have been ported. I now don't have access to my previous bills etc. I'm just wondering how my final bill will be delivered? I left around 2 weeks ago.thanks

Sg00 by • Contributor
  • 586 Views
  • 1 replies
  • 2 Helpful
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