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Can’t see plan

Nelly1103
Explorer

‎12-07-2024 09:19 PM

I cannot see my plan when I log into my EE account. I have tried via different browsers, I have tried deleting g the app and re installing it I have tried a different phone / laptop and still same issue. I get my plan details when I text to 150.

Can someone help 

0 Helpful
2 REPLIES 2
Nelly1103
Explorer

‎12-07-2024 09:17 PM

How was ur issue fixed I cannot see my plan either 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎12-07-2024 09:58 PM

@Nelly1103 : Look in your online MyEE under Home > Plans & Subs > Plan Details.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP