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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 12180 Views
  • 33 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 25725 Views
  • 15 replies
  • 11 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 542180 Views
  • 0 replies
  • 12 Helpful

EE app update

I was told by customer service that a new app is about to launch for my EE and apparently it will have a lot of new things on it is this correct?

danny19970 by Skilled Contributor
  • 354 Views
  • 2 replies
  • 1 Helpful

Upgrade

I want to upgrade without flex pay how do I do this!? I am an employee and it doesn’t let me add my f&f discount

Change username of online account

Hi,I have recently moved from Small Business account to Consumer account, keeping same numbers. My current username is linked with my business email address. I would like to change it to personal email address. Kindly guide.Kind regardsSandeep

Updated

Why is it every time I have tried to log into the app in the past three months it seems to be updating. It’s really annoying.

Ava14 by Visitor
  • 216 Views
  • 1 replies
  • 3 Helpful