Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
I'm trying to upgrade and my account says I'm not the account holder. I am. I've relinked myself as the account holder and bill payer and it still says I'm not the account holder. Any ideas?
Hi,i've just signed up to a new Pay monthly sim. I used my email which I forgot already has a PAYG sim linked to it. Will this cause an issue when i get my new pay monthly sim? Or do I need to delete the PAYG sim from my account as i no longer use it
I have been trying to link my products on the ee app get so far usually to the point where it asks me am I the bill payer when I click yes it then says there is an error and to try again later, I have tried for the last week and have the same problem...
Hey..Just wanting to no when I'm due a up grade..ThankRachele
I bought a pay as you go sim card. Registered a new EE account but I can't link my sim via desktop and mobile app. After some research, I know this is an ongoing issue for weeks now, but I am in a foreign country (USA) now and I can't make internati...
I am also having the same issue. Unforunately I can't phone them as my screen has smashed. I am trying to use my laptop to ugrade my phone
Trying to update my monthly payment but it ask me for account number and sort code. I bank with Starling so not an option! Thank you in advance for any help
I just got my pay as you go SIM card, and my number has just been brought over from Three today. I am trying to link my phone to the EE app so I know how much data I have etc and for when I need to renew the pack next month. It’s saying it’s linked...
My daughter forgot her EE apps account username and password, and thus is not able to login. Is it possible for me to register for her under my account, so that I could manage 2 phone numbers with my own account? Thank you.
Hi there. Can I please lift my spending cap?
