EE app and website

Support using EE to manage your account and check data on-the-go.

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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 613944 Views
  • 0 replies
  • 13 Helpful

Product link to app

When I got my new Phone, I Connect it to the new EE app it worked beautifully. Then one day it didn’t and when I try to connect now it says the product is already connected to another account. I’ve already rang and they tell me there’s a bug. and the...

Joy48 by Visitor
  • 505 Views
  • 1 replies
  • 0 Helpful

EE MESSAGE US

Hello, ee message us on the app has completly gone, why is this? It was easier for me to contact you through this when I was at work

Looks like you’ve linked already

I have 2 SIM contract and one SIM my friend use other one new contract I use and I try everything to link my new contract to see my bill and check my account but unfortunately at say Looks like you have linked already I keep getting this error Thanks...

Dkadr1 by Investigator
  • 846 Views
  • 4 replies
  • 0 Helpful

Won't allow me to pay my bill

My bill is due to be paid today but the app and the website keeps giving me an error message saying unable to take payment saying 'sorry something's gone wrong'What are the chances that they are happy to charge me a late payment fee once it has been ...

Error 404 on gifting data - June 10th 2024

You really have to wonder about the operations team at EE. Just exactly how do you end up with a major feature of your website (and app) being unavailable on a Monday morning?Are automated healthchecks and alerts something for "everyone else" but EE ...

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cpharvey by Valued Contributor
  • 603 Views
  • 2 replies
  • 0 Helpful

Resolved! EE app useless

This has probably been discussed once or twice per thousand times to the power of 100. All I am trying to do is track my mobile data usage and see my bills going forward, which is proving impossible so far.  Apart from joining EE and trying to use th...

J032 by Contributor
  • 1223 Views
  • 7 replies
  • 2 Helpful