EE is an excellent network who I have been with for several years. The signal is good and when I have needed to speak to a customer agent they have been helpful and courteous.
My latest contract is now finished and (despite being offered an excellent deal to remain) I have ported to another network.
This is solely because of the abysmal app and website. A long time ago the app used to work perfectly. It was then “improved” and “down for maintenance” many times. Each time I would reinstall and it would work again until the next “improvement”. It is now unusable taking me endlessly in a loop of circles and dead-ends.
The website used to be not good but useable for accessing my account. It is now horrific with endless dead-ends, error pages and loops. It looks like it was designed 20 years ago.
To pre-empt the usual standard questions:
Yes, I cleared caches etc and endless reinstalls of the app.
Yes, I tried the website with several different browsers on several different computers over a long period of time before regretfully deciding to move to another provider.
