My EE mobile app stopped working

[Katarina73]

Hi . My EE app doesn't work . It stopped working 4 days ago and every time when I'm trying to log in it says there seems to be a problem ....try again. 

So I tried to log in on website but there is only partially open and if I want to open all my account then it says it can't reload ....

So now I don't know what to do ....I tried to clear cache ,clear data, then uninstall app and install it again but nothing helped . 

Can anybody from EE help me to solve this issue please . 

[Northerner]

Hi @Katarina73 

Have you checked your app is up to date.

Thanks 

[Katarina73]

Yes , I checked and even I updated that app but it didn't work. Someone
told me that customer service team needs to reset my account to get
it fixed. But I have no idea.

Thank you

[Michael_D]

Hi @Katarina73 

If you are having trouble on the app and website, It would be best to give our tech guides a call, and they can bring up your account and look into this further for you.

Michael

[Katarina73]

Thank you for a advice. I'll try once I'm home from work or then Tuesday
when I'm off work .

Thanks again.

[Michael_D]

My pleasure @Katarina73.

Take care and enjoy the rest of the day 🙂

Michael

[Katarina73]

Thank you . Lovely day to you too.

Katarina