Not receiving verification email

[Forletta98]

I’ve just signed up with EE and to finish my set up on the app I need a verification email but nothing is actually being sent to me? I’ve checked my junk email aswell and nothing

[Chris_B]

@Forletta98   Try doing this via online and not the app.  Also check your spam folder just in case it ended up there. 

[Forletta98]

I have

Austin Forletta

[James_B]

Hi @Forletta98,

Are you a mobile or home broadband customer?

James

[Forletta98]

Mobile

[James_B]

Hi @Forletta98,

If you login in the EE app (using the same details you used to log in to the community) and select the Link a product tile, you'll be send a OTP code via text to your EE mobile number for verification.

Hope this helps.

James

[Forletta98]

It doesn’t give me that option it only says verify via email 

[Christopher_G]

OK, thanks @Forletta98 

I recommend speaking to our Mobile Care team so they can check everything from our side and help you get set up.

Chris