Problem with top up

jmaloposlki
Visitor

Hi,

I can't buy a top up on the ee website. Problem is also on others website with tops ups.

When i'm trying to pay it's says " Additional payer authentication required to complete your payment. ".

How can i top up my accout and fix the problem?

1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

@jmaloposlki : Are you using a foreign bank card?

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